Administrative Commercial Assistant

Description

Job Summary: Commercial Assistant focused on customer service, proposal preparation, contract management, and administrative support, aiming to drive company growth. Key Highlights: 1. Technical knowledge training and development 2. Focus on customer service and commercial support 3. Opportunity to prospect clients and analyze the market Required Technical Knowledge: We are willing to train the candidate for the Commercial Assistant role and will provide appropriate training and development to acquire the necessary technical knowledge. Below are some key technical areas that can be taught during this process: 1\. Rental company products and services: The candidate must learn about the various types of equipment offered by the rental company, their features, functionalities, and applications. 2\. Rental terms and conditions: It is important that the Commercial Assistant understands rental terms and conditions, such as return deadlines and policies. This includes familiarity with rental contracts and the documents required to complete a rental transaction. 3\. Customer service process: The candidate must be trained in customer service skills, such as handling inquiries, providing accurate information, and guiding customers in selecting the most suitable equipment for their needs. 4\. Equipment maintenance and safety: Although prior experience in this area is not required, the Commercial Assistant must receive training on basic equipment maintenance and safety requirements. This may include guidance on cleaning, safety inspections, and general care to ensure proper equipment functionality. 5\. Competition and market: It is important to provide information about the market in which the rental company operates, including competitors, trends, and business opportunities. This helps the candidate better understand the company’s operating context and identify potential clients. Job Responsibilities: 1\. Customer service: Receive and serve customers in person, by phone, or via email. Clarify questions, provide information about W’s products and services, assist in selecting appropriate equipment, and conduct post-sales follow-up. 2\. Quotation and proposal preparation: Prepare commercial quotations and proposals for customers, considering their specific needs and requirements. This may involve analyzing requests, calculating prices, negotiating terms, and drafting rental contracts. 3\. Order processing: Register and process customer orders, ensuring accurate data entry into Sisloc. Verify availability of requested equipment, schedule delivery dates, and monitor order status. 4\. Contract management: Monitor and manage rental contracts, including renewals, extensions, or terminations, in accordance with W’s established policies and procedures. Maintain up-to-date contract records and ensure compliance with agreed timelines and conditions. 5\. Administrative support: Perform administrative tasks related to the commercial area, such as document organization, office supply inventory control, issuance of shipping invoices, among others. 6\. Client prospecting: Identify and prospect potential clients through market research, internet searches, and other methods. Develop strategies to expand W’s client base and increase sales. 7\. Market analysis: Monitor the market and competition, identifying trends, opportunities, and challenges. Collect information on competitors and their offerings, analyze sales data, and prepare reports to support strategic decision-making. It is essential that the Commercial Assistant be able to adapt and perform tasks efficiently, always striving to meet customer needs and contribute to company growth. 8\. Equipment return and dispatch: The Commercial Assistant is responsible for coordinating equipment return and dispatch processes. This includes scheduling equipment pickup or delivery, ensuring inspection and documentation procedures are followed, and updating internal records as needed. 9\. Sending checklists to customers: The Commercial Assistant is responsible for sending checklists to customers detailing equipment condition before and after rental. This helps document any damages or issues, ensuring clear communication between W and the customer. 10\. Management of PPE (Personal Protective Equipment): The Commercial Assistant is responsible for managing the company’s PPE. This includes placing purchase orders when stock levels are low, receiving and verifying deliveries, recording PPE in the control log, and ensuring employees have access to the necessary equipment to guarantee their safety during work. 11\. Support for external commercial consultants: The Commercial Assistant provides support to external commercial consultants, assisting them with daily activities. This may include providing product information, checking registration records, scheduling meetings, and tracking customer requests. Employment Type: Full-time CLT Benefits: * Medical insurance * Dental insurance * Education allowance * Food allowance * Meal voucher * Transportation allowance Experience: * Microsoft Excel (Preferred) * Administrative assistance (Preferred) Work Location: On-site