Job Summary: Analyst role providing direct support to operations, supervision, and clients, ensuring administrative fluidity and managing various documents and reports. Key Highlights: 1. Direct support to operations, supervision, and customers 2. Preparation and updating of operational reports and indicators 3. Transparent, consistent, and accessible work environment Europ Assistance Brasil values diversity and inclusion as principles to be cultivated, reinforcing human dignity and respect for human rights. We value people, encourage diversity, invest in continuous learning and growth by creating a transparent, consistent, and accessible work environment. Our values include openness and viewing the world from diverse perspectives, with equity as a cornerstone to understand different realities. We promote an organization with a culture of respect for each individual’s uniqueness, alongside building an equitable and open environment welcoming new ideas and suggestions from all areas. **Responsibilities and Duties** * Conduct analyses, monitor processes, and provide direct support to operations, supervision, and customers, ensuring administrative routine fluidity. * Handle various documents, ensuring compliance with internal procedures, deadlines, and quality requirements. * Prepare and update reports, spreadsheets, and operational indicators to support management. * Control and monitor service orders, ensuring proper registration, adherence to deadlines, and efficient communication with involved departments. **Requirements and Qualifications** * Completed high school education. * Intermediate knowledge of Microsoft Office Suite (primarily Excel, Word, and Outlook). * Advanced English proficiency, with verbal and written communication skills. Desirable Requirements * Currently pursuing or having completed a bachelor’s degree in Administration, Process Management, Logistics, or related fields. Behavioral Competencies * Organization and attention to detail. * Strong written and verbal communication skills. * Proactivity and problem-solving ability. * Ability to work collaboratively and manage multiple tasks. * Commitment to deadlines and quality. **Additional Information** Founded in 1963, **Europ Assistance** is the **global leader** in **assistance solutions and services**, supporting customers in over 190 countries, with a network of 750,000 service providers and 39 assistance centers worldwide. It employs 10,000 professionals dedicated to making the company the largest and most trusted assistance provider globally. Present in Brazil since 1996 as Europ Assistance Brasil, its mission is to bring peace of mind and security to individuals and businesses anytime, anywhere. In Brazil, we offer service and assistance solutions for Automakers, Banks, Credit Card Companies, Retailers, Insurance Companies, and others across the following segments: Home & Family, Automotive, Health, and Travel.