* **Your mission:** **Provide customer support for Contabilizei, contributing to the Advisor's routines and ensuring agility and quality in service delivery.** * **Your day-to-day responsibilities:** + Respond to routine inquiries without support from the Advisor or other departments; + Distribute operational tasks unrelated to your role; + Submit internal requests on behalf of the client; + Ensure the client receives a response as quickly as possible; + Serve as the liaison between the Advisor and the client; + Serve as the liaison between the client and other company departments; + Ensure communication with the client is as personalized as possible; + Achieve performance goals assigned to your position; + Contribute to goals assigned to the Advisor; + Train new Analysts; + Participate in developing new projects and work methodologies. **What we’re looking for:** + Completed undergraduate degree in Accounting Management, Accounting Sciences, and/or Law; + Proficiency with ERP and CRM systems; + Experience with Presumed Profit and Simples Nacional taxation regimes; + Experience in customer support; + Interest in providing technical support; + Ability to read and understand guidelines; + Intermediate knowledge of billing; + Intermediate knowledge of financial systems, company incorporation, and registration with professional regulatory bodies. **Benefits:** * Health insurance; * Dental insurance; * Online psychotherapy; * TotalPass; * Life insurance; * Meal allowance and food voucher (VA/VR); * Discount partnerships (universities and language schools); * Worry-free — various insurance options; * No dress code; **#JOINCONTABILIZEI** **Culture and Development = We Build Together** Believing that the success of entrepreneurial individuals is our own success, Culture Guardians build the best workplace every day. Growing with Contabilizei and sharing their own stories! Striving to improve by 1% daily is a core value at our rocket. One of the pillars encouraging ownership among our Guardians is the Performance Cycle, offering Y-shaped career paths, a feedback culture (1:1\), and tools that help identify development opportunities and foster continuous growth aligned with our values. It’s important you know: you can be yourself! We are raising awareness and building a psychologically safe environment through Diversity and Inclusion initiatives. We are authentic and believe this is everyone’s responsibility as Guardians. All our opportunities are open to people of diverse gender identities, races and ethnicities, sexual orientations, origins, people with disabilities (PwD), and all possible intersections.
João Silva
Indeed · HR
João Silva
Indeed · HR
