Customer Relationship Assistant

Description

To understand the seniority level for the IC1 position, you can review the expected competencies in the development career path: https://sanarmed.com/carreiras/ **ABOUT THE TEAM** As a Customer Relationship Assistant, you will join Sanar’s student support team. This department is responsible for delivering high-quality, efficient support to students and instructors, contributing to learning and engagement from the beginning through the end of the course. **Our goal is to ensure that students leave satisfied and are able to apply the knowledge and experience gained at Sanar in their professional lives.** Diversity is a cornerstone of our culture. Candidates are considered for our openings without distinction based on race, color, religion, gender or gender identity, nationality, disability, sexual orientation, ancestry, or age. **YOUR CHALLENGES** * The role involves building strong in-person relationships with students and instructors. We communicate simultaneously with a large and diverse group of students from across the country; * Our mission is to make our customers feel special. To achieve this, you must always be willing to help address their wide range of questions; * Classes are held daily, including on weekends; * Daily activities are fast-paced, requiring simultaneous execution of multiple tasks; * Balancing in-person support with digital channel support. * ️ **YOUR TYPICAL DAY:** * Managing the communication schedule with students, ensuring they receive timely information regarding course dates, times, and locations; * Welcoming students, recording attendance for those present, and contacting absentees; * Delivering classroom presentations covering key topics; * Supporting students throughout the course to ensure a successful learning experience; * Providing in-person and digital channel support. **WE ARE LOOKING FOR SOMEONE WHO:** Has prior experience in customer service; * + Is resilient, dynamic, proactive, responsible, and solution-oriented; + Committed to teamwork; + Possesses excellent verbal and written communication skills; + Available to work on weekends; + Demonstrates strong time management and organizational abilities; + Proficient in Microsoft Office Suite; + Familiar with Google tools (Sheets, Docs, Meet, etc.). * ️ Availability to work **in-person in São Paulo/SP**, (shift from 9:12 AM to 7:00 PM, with one weekend off per month and two weekdays off). Our office is located at Avenida Jabaquara 474 \- Mirandópolis \| it is very close to the Praça da Árvore metro station. **HERE AT SANAR YOU GET** Flexible credit card meal allowance via Caju; Transportation allowance via Caju \| Hybrid or in-person work (remote work allowance for remote contracts); Amil Health Insurance plan with no co-payment; Dental Insurance plan with no co-payment; Conexa Saúde: 2 therapy sessions \+ 2 online nutritionist sessions per month; Totalpass: access to gyms, studios, wellness apps, and more; All necessary equipment to perform your job; Partnership discounts for professional development (OpenEnglish, FIAP, and Escola Politécnica da USP); Partnership for payroll-deducted loans; Extended maternity and paternity leave; Birthday leave. Do you identify with our purpose and culture? Then join us — apply for this position and participate in our selection process!