Reception Assistant - Interlagos

Description

We are a Group composed of brands with over 45 years of experience in healthcare, operating in the states of Rio de Janeiro and São Paulo, conducting more than 456,000 consultations annually and caring for over 100,000 patients. Our identity was built by balancing a people-centric focus with efficient management; therefore, we value professionals who are curious, empathetic, possess human warmth, convey trust, and are also efficient, agile, assertive, results-oriented, and process-driven. We are driven by the purpose of creating an active, pain-free Brazil—transforming healthcare relationships and offering an ecosystem of excellence to patients with musculoskeletal conditions and assisted therapy. We are undergoing transformation and seek professionals eager to become part of our story. To work with us, you must recognize yourself in our values: FOCUS ON PEOPLE ### **Our Values** **People are our DNA:** We act fairly in our relationships with patients, colleagues, partners, and service providers. We encourage dreams and value individuals based on their competencies. **We simplify to do it right:** We anticipate problems and strive to carry out tasks as efficiently as possible, acting immediately and in coordination, with a solution-oriented focus. **We aim higher:** We relentlessly pursue growth, value feedback, and constantly strive to deliver the best possible experience. **We empower people:** We proactively solve problems and seek opportunities, assume responsibility for our tasks without shifting it to others. If you want to make a difference, you’ve found the right place! Come write history with us! \#**WeAreVitus** \#**ForALifeWithoutPain** **Responsibilities and Duties** Key activities: * In-person and telephone customer service; * Support for the medical team; * Directing patients to consultations and exams; * Patient registration and appointment scheduling; * Requesting procedure authorizations; * Digitizing referral forms. **Requirements and Qualifications** Mandatory requirements: * Completed high school education; * Strong verbal fluency; * Basic Microsoft Office proficiency. Desirable requirements: * Flexible availability (occasional schedule swaps); * Experience in healthcare customer service—a strong advantage. **Additional Information** **Location:** Interlagos \- São Paulo \- SP **Working Hours:** Monday to Friday, 10:42 AM to 8:00 PM, plus alternate Saturdays. **Benefits:** Meal/food allowance, health insurance, dental plan, Total Pass, and transportation allowance The Vitus Group was founded in 2019 with the goal of expanding our approach to caring for and valuing our patients’ health, guided by the purpose of creating**an active, pain-free Brazil.** We comprise brands with over 45 years of experience in healthcare. Currently, we operate in the states of Rio de Janeiro and São Paulo, delivering over 120,000 annual consultations and caring for over 40,000 patients. Our ecosystem consists of multiple brands organized across three business units: Orthopedics, Assisted Therapy, and Digital Rehabilitation. Our infrastructure is designed to provide our patients with: consultations delivered by an outstanding clinical team; state-of-the-art diagnostic exams; pharmacological treatments; assisted therapy **with international certification**; and both in-person and digital rehabilitation. **Now that we’ve introduced WHAT we do, let’s discuss HOW we do it.** We are driven by the purpose of creating an active, pain-free Brazil—transforming healthcare relationships and offering an ecosystem of excellence in musculoskeletal treatment. Our identity was built by balancing a people-centric focus with efficient management; therefore, we value professionals who are curious, empathetic, possess human warmth, convey trust, and are also efficient, agile, assertive, results-oriented, and process-driven. To identify with us, you must recognize yourself in our values: We are a company in transformation, seeking professionals eager to join the story of this organization—a reference in treating patients with musculoskeletal disorders and assisted therapy. **\#WeAreVitus** **\#ForALifeWithoutPain**