Receptionist

Description

Job Summary: This professional will be responsible for greeting and assisting patients, managing authorizations and billing, updating data and records, and supporting the unit’s daily operations. Key Highlights: 1. Greet and assist patients with information about procedures. 2. Manage authorizations, billing, and patient data updates. 3. Support unit operations, including access control and communication. **The DaVita Way** *The DaVita Way means we dedicate our Minds, Hearts, and Hands to achieving our Mission, living our Values, and building a healthy Village. We care for one another with the same intensity with which we care for our patients.* Interested? Join us and make a difference in your life and in the lives of our patients! Together, let’s build the world’s best health community! **Responsibilities and Duties** **Reception and Patient Service** * Greet patients and visitors, providing information about dialysis procedures and service hours. * Issue temporary ID badges for visitors and companions, when necessary. * Schedule and reschedule dialysis and multidisciplinary team appointments in the Tasy system, according to clinic demand and capacity. * Record patient attendance and absences monthly in the Central de Regulação e Oferta de Serviço de Saúde (CROSS). **Authorization and Billing Management** * Request Authorization for High-Complexity Outpatient Procedures (APAC) for medications, completing required forms. * Prepare schedules and execute billing for the Outpatient Production Bulletin (BPA) of SUS patients via the municipal system. * Request hemodialysis password releases from health plans and enter billing guides into Tasy. **Data Update and Recordkeeping** * Collect and maintain up-to-date patient information records, such as contact details and health insurance plans. * Record patient weights at the beginning and end of dialysis in the system. **Payment and Billing Management** * Receive payments for services rendered and manage payment records, issuing receipts and invoices when necessary. * Verify and confirm patient insurance information for billing purposes. * Send data entered in Tasy for billing via the health plan’s portal. * Receive and forward authorized documents for billing after patient care. **Unit Operations** * Ensure unit opening and closing, controlling access. * Send laboratory test requests to the lab. * Monitor patient entry and exit times and notify the transportation team. * Coordinate with hospitals, SAMU, and ambulance services. * Answer calls, take messages, receive visitors, and route correspondence to the responsible department. **Requirements and Qualifications** * Completed high school education or currently pursuing higher education; * Experience in related activities. **Additional Information** **What We Offer?** * Health Insurance: To support your well-being and that of your family. "Because health matters most." * Dental Insurance: To keep your smile flawless and beautiful. * Wellhub (Gympass) Partnership: To keep your health on track. * Pharmacy Partnership: Because prevention is as important as treatment. * SESC Partnership: Because discounts on trips and hotels are always great! * Language School Partnership: So you can shine at work—and at karaoke. * Insurance Company Partnership: Because extra security is never too much! * Transportation Allowance: To simplify your commute. * Meal Allowance: Meal Allowance: Because shopping is worth more than a thousand words. * Birthday Day Off: To celebrate your special day. * Baby Kit: Essential products to help you and your little one. * Christmas Kit: Because receiving small gifts is always nice—especially at Christmas. * Assistance Program: Your mental health is our priority. * Payroll-Deductible Loan: Financial support is always welcome! Length-of-Service Recognition Program: We recognize the dedication of colleagues who contribute to DaVita’s growth! * **Work Location: Bauru - SP;** **Work Schedule: 8H | 4H - 44H/WEEK - 220H/MONTH - MON TO FRI - 07:00 TO 16:00 | SAT - 08:00 TO 12:00.** **Greater Inclusion:** This position is open to people with disabilities. DaVita is a healthcare company providing high-quality dialysis services across Brazil. We entered Brazil in 2015 and, by the following year, operated seven centers. Our continuous and dynamic growth strategy now includes over 100 centers. We operate in 17 states, serving over 20,000 patients with a team of more than 6,000 colleagues. Globally, we operate in 12 countries, caring for over 200,000 renal patients across more than 3,000 dialysis centers. We operate in hospital settings and clinics for chronic patients, as well as a vascular access center. We uphold the Care Trifecta—a foundational principle guiding continuous improvement in the lives of our patients, our colleagues, and our world. Our values reflect the DaVita Way and embody our daily commitment to excellence in service, integrity, teamwork, continuous improvement, personal fulfillment, and fun.