We are a group that develops and incorporates **SaaS solutions** (Software as a Service) as a growth engine and enabler of new business lines for the verticals in which we operate: **Construction Industry, Legal Intelligence, Operational Efficiency, and Governance and Compliance**. We believe the future is built now. We are AI First and apply artificial intelligence in our selection processes. Join teams that transform challenges into real solutions and help guide businesses toward the future. This position is for working on the **PROJURIS EMPRESAS** product. **Responsibilities and attributes** * Technical support: reception of questions and problems, with validation of scenarios and reproduction of errors, forwarding to the appropriate level when necessary; * Diagnosis and solution: reading of logs and basic evidence, identification of probable causes and proposal of workarounds for low/medium complexity cases, with support from senior analysts in more critical cases; * Ticket cycle management: follow-up of support from first contact to closure, with complete recording, compliance with deadlines and continuous customer updates; * Prevention and continuous improvement: contribution to records in the knowledge base and signaling of patterns and recurring problems identified in daily operations; * Collaboration: interaction with the Support, CS, Product and Dev teams to clarify doubts and support the unblocking of demands, seeking guidance when the case requires more experience; * Communication quality: explaining technical topics in a simple and didactic way, mainly for non-technical audiences (legal/corporate); * Digital mindset, curiosity about new technologies and interest in understanding how Artificial Intelligence can transform processes, experiences and results. **Requirements and qualifications** * Degree in Systems Analyst or related areas; * Previous experience in customer service or software technical support; * Familiarity with support and ticket management tools (e.g.: Movidesk, Zendesk, Jira, Freshdesk or similar); * Basic technical knowledge: SQL Logic (SELECT and simple filters); * Basic notions of internet/browsers (HTTP/HTTPS, cache, login/authentication); * Knowledge in reading and interpreting error messages and simple logs. * Knowledge or interest in Artificial Intelligence technologies: tools, applications and concepts. **Additional information** **Work model:** Remote, with availability for participation in occasional in-person meetings in Joinville. **Benefits:** * Food voucher/Meal voucher; * Health and dental plan; * Home Office allowance; * Profit and Results Sharing; * Voucher for Setup Kit; * Life insurance; * Birthday Day Off; * GoGood \| Conexa; * Health and well-being promotion program; Partnerships and discounts. * One of our pillars is the appreciation of people and we are proud to say that we are a company that supports diversity and inclusion. Therefore, we consider all candidates for our positions, without distinction of race, color, religion, gender and gender identity, nationality, disability, sexual orientation, ancestry, age, etc. We are a company that develops and incorporates **SaaS solutions** (Software as a Service) as a growth engine and enabler of new business lines for the verticals in which we operate: **Construction Industry, Legal Intelligence, Operational Efficiency, and Governance and Compliance.** We were born from the pioneering legacy of the Softplan Group and operate focused on the private market, with leading solutions, expert teams and a strategic vision that positions us as a reference. Artificial intelligence is part of our essence. We operate guided by a culture that values **protagonism, connection, empathy, dynamism and strategic thinking**, promoting an environment of collaboration, continuous learning and focus on results. Join teams that transform challenges into real solutions and help guide businesses toward the future.
João Silva
Indeed · HR
João Silva
Indeed · HR
