Commercial Receptionist

Description

**Commercial Receptionist \| Dermatology Clinic** If you enjoy customer service, have a commercial mindset, and are motivated by results, this opportunity could be your next step. We are seeking a professional who goes beyond traditional reception: someone who understands that every interaction is an opportunity to create value, delight, and convert. Here, reception is a strategic role — responsible for transforming interest into appointments, and appointments into memorable experiences. You will be a key player in the patient’s journey, directly managing the appointment schedule, engaging with leads, and building an excellence-driven experience within the clinic. **Key Responsibilities** * Actively and responsively handle inquiries via WhatsApp, phone, and social media, with a focus on **converting leads into consultations** * Guide patients from first contact through to scheduling, using a consultative and strategic approach * Manage and organize the medical schedule, optimizing time slots and reducing no-shows * Confirm appointments and conduct follow-ups with patients * Receive patients in person, ensuring a welcoming, organized, and professional experience * Support office organization and patient flow management * Identify opportunities to sell procedures and services * Update internal systems and records with consultation information * Collaborate with the team to ensure operational and commercial excellence **What We’re Looking For** * Communicative, persuasive profile with ease in building connections * Strong organizational skills and sense of priority (schedule management is essential) * Proactivity and solution-oriented attitude * Interest in sales and customer service * Ability to work with goals and performance metrics * **Prior experience in customer service or commercial roles required** **What You’ll Find Here** * A professional, well-organized environment with high standards of service * Continuous development in **sales, communication, and customer experience** * Genuine growth opportunities within the clinic * Direct exposure to dermatology and advanced aesthetics * A results-driven culture that strongly values people **Why Is This Role Different?** Here, you won’t just be a receptionist. You’ll be accountable for **driving results, building relationships, and directly impacting the clinic’s growth**. If you seek professional advancement, continuous learning, and want to hold a strategic position, this role is for you. Job Type: Full-time, Permanent CLT Compensation: Starting at R$2\.000,00 per month Benefits: * Food basket * Transportation allowance Work Location: On-site