Collections Operator

Description

**Job Description:** ---------------------- Cooper Cob seeks communicative, resilient, and results-oriented professionals to work in credit recovery and client negotiations. We are looking for individuals with strong argumentation skills, professional demeanor, and performance focus—capable of conducting negotiations strategically, humanely, and efficiently. This position is ideal for those who enjoy goals, customer service, negotiation, and dynamic environments, with opportunities for professional development and growth. Responsibilities: - Conduct negotiations with delinquent clients via phone, WhatsApp, and e\-mail; - Handle both proactive and reactive customer interactions with a focus on financial resolution and regularization; - Formalize agreements and record information in internal systems; - Issue bills, invoices, and documents related to negotiations; - Monitor follow-ups and actions within defined deadlines; - Serve customers, partners, and retailers courteously and professionally; - Support operational and administrative routines of the department; - Work with individual targets and performance indicators. **Essential Requirements:** ------------------------------ Completed or ongoing undergraduate degree; Prior experience in collections, negotiation, telemarketing, or customer service; Strong verbal and written communication skills; Negotiator profile with problem-solving focus; Proficiency with systems and digital tools; Experience working with targets and performance-oriented environments. **Desirable Requirements:** -------------------------- Experience in credit recovery; Familiarity with digital customer service platforms and WhatsApp Business; Experience in high-volume collections operations; Experience in environments with daily performance indicators and targets. **Employment Type:** -------------------------- CLT (Consolidated Labor Laws) **PwD (Persons with Disabilities):** -------- NO **Salary:** ------------ $2,043\.39 **Benefits:** --------------- Meal or Food Card: R$28.00 per working day; Health Insurance: 50% co-payment; Dental Insurance: 70% co-payment; Transportation Voucher; TotalPass: Benefit for access to partner gyms; Dedicated dining and rest area in an innovative and comfortable environment; Casual Friday; Special events and commemorative dates. **Work Location:** ---------------------- COOPER COB **Working Hours:** ------------------------ Monday to Friday, from 11:23 AM to 8:00 PM, with rotating shifts on Saturdays.