Main responsibilities of the Call Center Agent: * Conduct proactive and reactive customer service via WhatsApp and phone calls; * Respond to and clarify customer inquiries, providing accurate information; * Schedule appointments and medical examinations; * Record customer interactions, appointments, and information in the system; * Ensure humane, agile, and efficient service. **Shift:** Morning or afternoon shift. (30 hours per week) **Requirements:** * Completed high school education. * Strong verbal and written communication skills. * Basic computer knowledge (typing, systems, e\-mails). * Proactive, resilient, and results-oriented profile. * Prior experience in this field is a plus. **Desired competencies:** * Strong persuasion and negotiation skills. * Empathy and ability to interact effectively with diverse customer profiles. * Organizational skills and attention to detail.
João Silva
Indeed · HR
João Silva
Indeed · HR
