Pessoa Support Analyst Pl (remote) - 4252

We are a group that develops and incorporates **SaaS solutions** (Software as a Service) as a growth engine and enabler of new business lines for the
- Technical support
- Remote work
- Health insurance

**A** **Akross** **is a Tech Boutique that develops and monetizes solutions for various companies. Here you can work in 4 different areas:** ------------------------------------------------------------------------------------------------------------------------------------------------- * **Profit Place:** Our Service Delivery Platform manages services throughout their entire lifecycle. We ensure that companies offer subscriptions through rapid integration and structuring of the customer journey, where all integrated services pass through the solution and have a monetization strategy through dashboards and a Business team focused on increasing LTV (life time value). * **Wifi Nomad:** The largest and most complete solution for connecting people and companies to the Internet through customized networks, with the largest community for access to wifi networks in Brazil. * **Data Ads:** A complete solution to connect advertising supply through own channels or own applications with high segmentation and campaign display formats. * **Tech Services:** Teams with highly specialized squads to deliver technology solutions with process digitalization and solution integration within company architectures. Official accredited partner of Salesforce and Mulesoft. **Responsibilities and attributes** **What awaits you day to day:** --------------------------------- * Support the development of new features in Java applications; * Assist in bug fixing and production system maintenance; * Participate in the development and evolution of REST APIs; * Support the evolution of microservices and integrations between internal systems and external partners; * Use AI assistants (Claude Code, GitHub Copilot, Cursor or similar) to support development, testing, documentation, and code review, always with critical sense and validation of proposed solutions; * Write clear prompts and provide adequate context to obtain better results with AI tools; * Write and execute automated tests with the assistance of analysts; * Participate in code reviews and continuously learn from team feedback; * Support incident investigations, log analysis, and problem resolution in production; * Work together with analysts, Product Owners, Technical Leaders, and other developers; * Participate in agile ceremonies and contribute to the continuous evolution of the product; * Contribute to the evolution of AI usage in the team, sharing learnings, best practices, and new ways to increase productivity **Requirements and qualifications** **To be part of our team, it is essential:** ------------------------------------------------ * Expected graduation from 12/2028; * Currently pursuing a degree in Computer Science, Software Engineering, Information Systems, or related fields; * Knowledge of Programming Logic and Object-Oriented Programming; * Basic knowledge of Java; * Notions of Spring Boot; * Notions of REST API development; * Notions of relational databases (MySQL or PostgreSQL); * Basic knowledge of Git; * Interest in software development using microservices architecture; * Notions of automated testing; * Willingness to learn, good communication, and ease of working in a team. **It is a differential** ==================== ### **Development** * Personal, academic, or open source projects in Java; * Knowledge of Spring Boot; * Knowledge of Docker; * Notions of AWS, Azure, or GCP; * Notions of MongoDB or other NoSQL databases; * Knowledge of messaging (Kafka, RabbitMQ, or SQS); * Knowledge of Redis; * Knowledge of Python and/or Go; * Notions of CI/CD; * Notions of observability (Grafana, Kibana, CloudWatch, etc.). ### **AI applied to development** * Knowing how to provide adequate context to AI assistants to obtain more consistent responses; * Having used agents or automated flows to support development tasks; * Interest in exploring new tools and ways to apply AI in software engineering; * Curiosity to experiment with new practices and share learnings with the team. **Additional information** **So, did you like it? We have more!** ----------------------------- At **Akross** we offer a **relaxed work environment**, **lots of learning**, **fun with responsibility,** the possibility of working with **cutting-edge technology** and **development opportunities**. **We value diversity** and work to provide a **welcoming environment** for everyone. ### **Benefits for interns** **Hybrid work model** Flexibility to work from home or the office. **Home Office Allowance** Cost assistance for internet and/or electricity. **Flexible Food and Meal Voucher (Swile)** R$1\.050,00 per month for grocery stores, restaurants, and delivery apps. **Health Voucher** Discounts on consultations and pharmacies to take care of your health. **Wellhub (Gympass)** Access to gyms, physical activities, and psychological care. **Professional development** Incentives for courses, certifications, and events. **Day off on birthday** A day off to celebrate. **If you like to innovate and are always seeking knowledge, we are a perfect match!** **Come work with us** We are a **Tech Boutique** that develops productive, intelligent, and interconnected environments, focusing on business monetization. We empower business growth and their monetization opportunities, optimizing results and offering the best experiences for customers. Our Profit Place is the **LATAM leader among SDP platforms** and Digital Service Management; We work with **Wi\-Fi solutions capable of connecting all people**, in all places; **We bring relevance** through our Data and Advertising platform; And finally, our Tech Solutions area aims to always go beyond, **with active listening and customer focus, developing on-demand projects**, that transform, rethink, and evolve businesses. All this is possible because we have a team of specialists, capable of directing the next steps, envisioning new scenarios, and capable of turning ideas into reality, spread across various states of the country and the world. #### **We are a market reference** Our Profit Place is the LATAM leader among SDP and Digital Service Management platforms. #### **We work in an agile and intuitive way** We combine precision in actions and availability to do things together, putting our objectives into practice through a systemic vision that expands the perception of brand value and creates more relevant experiences. #### **We value growth** Akross is a place rich in possibilities and development opportunities, and offers a dynamic and healthy environment, with autonomy to create and question. How about building this extraordinary story with us? :) **\#vemserakross**
João Silva
Indeed · HR