We are seeking a communicative, organized, and committed professional to provide customer service at our internet service provider. The position involves both proactive and reactive customer service, basic customer support, organizing service orders, and tracking customer requests. **Main Responsibilities** * Customer service via phone and WhatsApp * Proactive and reactive customer service * Scheduling installations and service orders (S.O.) * Basic customer support * Billing and negotiation * Updating information in the system * Follow-up and post-service support **Requirements** * Strong verbal and written communication skills * Experience handling public-facing interactions * Basic computer literacy * Proficiency with WhatsApp Web and computers * Organizational skills and sense of responsibility * Proactivity and commitment **Preferred Qualifications** * Experience in customer service or sales * Experience with internet service providers * Basic knowledge of networks/internet * Experience working with performance targets and billing **What We Offer** * Collaborative work environment * Training and support * Opportunities for career growth * Market-competitive compensation Employment Type: Full-time CLT Salary: R$1\.825,09 per month Benefits: * Meal allowance * Food voucher * Transportation allowance Selection Questions: * Do you have experience in customer service? * Are you comfortable communicating with customers via phone and/or WhatsApp? Work Location: On-site
João Silva
Indeed · HR
João Silva
Indeed · HR
