School Relationship Supervisor

Description

**Who are we?** --------------- Insper is a nonprofit institution whose mission is to generate knowledge based on data that supports decision-making capable of transforming society, as well as to educate individuals who make a difference in business and for the country. Our passion for education drives us, and we seek professionals who believe in our causes—understanding that engagement, energy, teamwork, and transparency are essential to fulfilling our mission! We are continuously growing and prioritize innovation across our academic programs and areas of operation. Our primary goal is to educate citizens who positively transform society. Would you like to help build a more diverse environment? We believe that race, gender, age, disability, sexual orientation, religion, and origin do not define competence. Insper is for everyone. **Job Objective** --------------------- * Responsible for leading the team of analysts, ensuring the strategic execution of initiatives with current and prospective partner schools of Insper. The role aims to strengthen institutional relationships with high schools by identifying partnership opportunities, supporting the recruitment of high-performing students, and generating qualified leads for the admissions funnel. The position requires a data-driven approach, combining indicator analysis with relationship management and team development, ensuring that interactions with schools remain consistent, strategic, and aligned with the institution’s mission. **Key Responsibilities** -------------------------------- * Lead, supervise, and develop the School Relationship Analyst team, setting goals, monitoring performance indicators, and promoting continuous training in relationship management, persuasive communication, institutional storytelling, and CRM usage. * Ensure alignment and execution of school segmentation, prioritization, and activation strategies, guaranteeing consistency and quality in interactions. * Coordinate implementation of the annual school relationship plan, including visits, events, training sessions, scholarship programs, and participation in educational fairs. * Develop and strengthen strategic partnerships with high-potential schools, reinforcing the institution’s positioning among principals, coordinators, and counselors. * Design and implement customized engagement plans, considering each school’s profile, history, and conversion potential. * Represent Insper institutionally at external events and educational meetings. * Manage pre\-qualification, distribution, and follow\-up of leads generated from digital channels and forms, ensuring alignment with strategic profiles. * Ensure accurate registration, timely updates, and qualification of school interactions in the CRM, enabling traceability and visibility of actions. * Monitor and analyze engagement, conversion, and portfolio coverage metrics, driving data\-informed strategic adjustments. * Promote a data\-driven culture, encouraging evidence\-based decision making. * Ensure structured communication and ongoing alignment with Marketing, Admissions, and Entrance Exam teams. * Propose improvements to cross\-departmental integration workflows and school relationship processes. * Consolidate and report results through management reports, highlighting trends, opportunities, and recommendations. **Requirements** -------------- * Bachelor’s degree in Business Administration, Communications, Marketing, or related fields. * Postgraduate degree will be considered an advantage. * Intermediate English proficiency. * Experience leading commercial or relationship teams. * Solid experience in the education sector, including prospecting new educational institutions. * Excellent interpersonal skills, professional demeanor, and leadership ability. * Knowledge of commercial processes and sales funnel management. * Proficiency in quality monitoring practices and training of customer service teams. * Advanced knowledge of CRM systems and digital relationship tools (e.g., email, WhatsApp, etc.). **Benefits** -------------- * Meal/food allowance * Transportation allowance * Health management \- Vitta * Medical assistance (Bradesco) * Dental assistance (Odontoprev) * Pharmacy allowance * Life insurance * Childcare allowance * Birthday day off * Holiday extensions * Year\-end recess * Sesc membership * Access to Telles Library * Tuition assistance * Private pension plan (Itaú) **Location****Employment Type****Work Model** São Paulo, SP, BR Full\-time CLT Hybrid