Quality Analyst

Description

Job Summary: We are seeking a Quality Analyst to work in the automotive sector, ensuring excellence in customer service and component quality, acting as the liaison between customers and the factory. Key Highlights: 1. Quality operations with a focus on customer relationship management in the automotive sector 2. Complaint management (8D) and quality metrics 3. Interface with internal departments and customers to address non-conformities We are looking for a Quality Analyst focused on customer relationship management to work in the automotive sector, ensuring excellence in service and in the quality of components produced for trucks and automobiles. This professional will serve as the liaison between customers and the factory, ensuring rapid responses, effective solutions, and customer satisfaction. **Key Responsibilities** * Act as the quality focal point for customers * Manage complaints (8D), ensuring root cause analysis and effective corrective actions * Monitor quality metrics (PPM, complaints, returns) * Conduct technical visits to customers when necessary * Collaborate with internal departments (production, engineering, logistics) to address non-conformities * Ensure compliance with specific automotive customer requirements * Participate in internal and external audits * Prepare technical reports and presentations for customers **Requirements** * Bachelor's degree in Engineering, Administration, or related fields * Experience in quality within the automotive sector * Experience in customer-facing roles (Customer Quality) * Knowledge of quality tools (8D, FMEA, MASP, PDCA, Ishikawa) * Familiarity with automotive standards (IATF 16949 is a plus) * Intermediate/advanced English (desirable) * Intermediate/advanced Microsoft Office suite **Behavioral Competencies** * Clear and assertive communication * Analytical and proactive mindset * Negotiation and problem-solving skills * Organizational ability and sense of urgency * Results-oriented with customer satisfaction focus **Preferred Qualifications** * Experience with OEMs or Tier-1 suppliers * Knowledge of automotive component manufacturing processes (stamping, welding, assembly, etc.) * Experience conducting customer audits Benefits: * Dental care plan * Childcare allowance * Food basket * Free parking * Profit-sharing program Work location: On-site