Customer Service Agent

Description

B is a place with distinctive architecture that pays tribute to the nation's capital through its open spaces, pilotis, and cobogós; where furniture is of national design and Brazilian indigenous art stands out in the decor. In addition, its rooftop features the charming Bar 16, offering a beautiful view to enjoy the daily spectacle of the Cerrado sunset. We are seeking a qualified professional to join our team as a Customer Service Agent and contribute to the success of our company. **Mission**: Attend to guests during their stay at B Hotel via telephone, WhatsApp, and e\-mail, resolving all needs such as laundry, messenger services, Room Service, housekeeping, maintenance, wake\-up calls, restaurant reservations, and information relevant to guest comfort, satisfaction, and well\-being—aiming to exceed their expectations. **Competencies and Skills:** * Fluency in English. * Spanish desirable. * Proficiency in Excel and Word. * Proficiency in online Google Sheets and Docs. * Assertive communication. * Clear diction. * Problem\-solving skills. * Teamwork. * Deliver high\-quality service and collaborate effectively within a team to meet or exceed guest and colleague expectations. * Cooperate with colleagues and assist them whenever necessary. * Handle all issues efficiently. * Provide guests with service above standard, doing whatever is possible and reasonable to satisfy or exceed their expectations. * Communicate using telephone, radio, e\-mail, and WhatsApp. * Operate hotel telephony systems according to established standards and demonstrate competence in using work equipment. * Promptly transfer incoming calls to the appropriate extensions and departments. * Communicate efficiently, clearly, courteously, and politely with colleagues, guests, and supervisors—ensuring courteous, prompt, and accurate communication during calls; * Adhere to hotel security rules and policies and ensure compliance with LGPD. * Perform other tasks to guarantee quality and teamwork. * Support the Front Desk with operations related to guest comfort, satisfaction, and well\-being—aiming to exceed customer expectations. * Stay informed about **events** and other matters pertinent to the hotel. * Study the menus of the restaurant, bars, and Room Service. Benefits * Salary \+ Performance Bonus * Medical assistance * Dental assistance * Bonus * Cafeteria * Life insurance