Monitoring and Quality Assistant

Description

**Job Description:** We are Innovare Brasil Group. Located in the northern zone of São Paulo, we have been operating in credit recovery and technology for over 8 years. Recognized as one of the best companies to work for five consecutive years, awarded the GPTW certification. We provide customized and innovative solutions aligned with market trends, backed by continuous investment in technology and human capital — all delivered with excellence and dedication. ***Position: Monitoring and Quality Assistant*** ***Responsibilities*** \- Audit and monitor calls \- Conduct feedback sessions and alignment meetings \- Monitor performance, quality, conversion, and compliance indicators \- Develop and present results and reports \- Support training, refresher courses, and operational activities **Working Hours** Monday to Friday, from 08:00 to 17:00; Saturdays from 09:00 to 13:00 (if necessary) Salary: R$ 1930.47 ***What We Offer:*** PLR (Profit Sharing) Transportation Voucher (VT) — only 3% deduction Meal Voucher (VR): R$ 31.77 per business day Day Off and Birthday Voucher WellHub (Gympass) Benefits Card (Cartão de Todos) Pharmacy discounts ***Requirements for this position:*** Experience in the field; Excellent verbal and written communication skills; Preferably residing near or having easy access to Tucuruvi/SP. Compensation: R$1\.930,47 per month Work Location: On-site