Junior Service Desk Analyst

Description

As a **Junior Service Desk Analyst,** you will be responsible for providing internal technical support to employees, ensuring a smooth experience with tools, systems, and equipment used in their daily work routine. We are looking for someone with a solid technical foundation, a hands\-on and curious mindset, and strong communication skills to support employees across different areas of the company. This is a great opportunity to join a growing technology environment and develop your career while working closely with experienced professionals. Want to be part of this journey? Then this position is for you! **Responsibilities:** --------------------- * Provide internal technical support to employees via phone, in person, and digital channels * Support onboarding and offboarding processes, including equipment preparation, setup, and shipment * Troubleshoot issues related to laptops, desktops, peripherals, access requests, collaboration tools, and internal systems * Perform installation, configuration, and basic maintenance of hardware and software * Support employees using Windows and Linux environments * Handle support tickets with agility, ownership, and good documentation practices * Escalate more complex issues to the appropriate internal teams with the proper context * Assist with inventory control, equipment organization, and workstation readiness * Help ensure the continuity of internal operations through efficient and user\-focused support * Handle sensitive access and company information with responsibility, professionalism, and confidentiality **Requirements:** ----------------- * Previous experience in technical support, help desk, service desk, or IT support roles * Solid knowledge of Windows and Linux * Intermediate to advanced English skills are a plus, as is the ability to communicate verbally. * Basic understanding of hardware troubleshooting, software installation, and workstation support * Good communication skills and ability to interact with both technical and non\-technical users * Hands\-on profile with problem\-solving skills and willingness to learn quickly * Strong sense of responsibility, ethics, and confidentiality * Availability to work onsite in **Pinheiros, São Paulo** * Technical course or educational background in IT, Networks, Electronics, Systems Development, or related areas **Nice to Have:** ----------------- * Experience supporting onboarding processes and equipment logistics * Previous experience working in fast\-paced or high\-growth environments * Experience with both user support and basic infrastructure\-related tasks * Ongoing or completed degree in Computer Science, Information Systems, Network Administration, or related fields * A curious person who enjoys solving problems, testing, assembling, and learning by doing. **Benefits:** ------------- * Hiring Model: “CLT” * Health Plan (No co\-participation) \- Sulamérica; * Dental Assistance (No co\-participation) \- Sulamérica; * Meal vouchers (R$ 1\.210,00/month) \- CAJU; * Wellhub; * Life insurance; * Birthday Day Off; * English classes; * Access to ALURA (technical and personal/professional development courses) * Equipment needed to carry out the activities * Onsite position