IT Coordinator

Description

Job Summary: The IT Operations Manager ensures the efficiency and quality of operational processes, guaranteeing the delivery of technology services aligned with customer needs. Key Highlights: 1. Lead and motivate technical teams to achieve IT goals. 2. Optimize IT processes and ensure business continuity. 3. Make strategic decisions focused on operational efficiency and security. IT Coordinator The IT Operations Manager is responsible for ensuring the efficiency and quality of operational processes, guaranteeing the delivery of technology services aligned with customer needs. Key responsibilities include supervising IT operations, coordinating technical teams, optimizing processes, managing projects and infrastructure, maintaining relationships with customers and partners, monitoring performance indicators, and ensuring compliance with security and regulatory standards. The following competencies are required to perform this role: **Knowledge** **IT Infrastructure:** In-depth knowledge of servers, networks, storage, virtualization, and information security. Ability to manage the company's technological infrastructure efficiently. **Operating Systems and Software Management:** Familiarity with operating systems such as Windows, Linux, and others, as well as enterprise software, including management tools and ERP systems. **IT Project Management:** Knowledge of project management methodologies such as Agile, Scrum, or ITIL, to manage the implementation of new systems, updates, and improvements. **Cybersecurity and Data Protection:** Understanding of information security practices, including firewalls, encryption, authentication, as well as compliance with data protection regulations (e.g., LGPD, GDPR). **Cloud Computing and Cloud-Based Solutions:** Experience with cloud platforms (AWS, Azure, Google Cloud), management of cloud services, and security of cloud-based solutions. **Databases and Data Storage:** Knowledge of relational (SQL) and non-relational databases, as well as best practices for data backup and recovery. **System Automation and Integration:** Knowledge of automation tools, system integration, and DevOps practices to improve operational efficiency. **Technical Support and Problem Resolution:** Ability to handle complex technical issues and ensure uninterrupted IT operations. **IT Compliance and Governance:** Understanding of IT governance frameworks such as COBIT, and alignment of IT with corporate compliance requirements. **Skills** **IT Team Management:** Ability to lead, motivate, and manage technical teams, ensuring efficient achievement of IT goals. **Data Analysis and Reporting:** Ability to analyze system performance data and generate useful reports for senior management regarding IT operational efficiency. **IT Budget Management:** Ability to plan, control, and optimize budgets related to infrastructure, software, and IT personnel. **Incident Management and Business Continuity:** Ability to handle IT crises and incidents, ensuring effective business continuity and disaster recovery plans. **Cross-Departmental Communication:** Ability to translate technical issues into terms understandable by other departments (and senior leadership), facilitating collaboration between IT and other company areas. **Negotiation Skills:** Ability to negotiate with technology vendors, platforms, and service providers to secure optimal conditions and solutions for the company. **Technology Change Management:** Ability to implement new technologies in a controlled and coordinated manner, minimizing impact on the work environment. **Strategic Decision-Making:** Ability to make decisions based on cost-benefit analysis, prioritizing actions that maximize operational efficiency and security. **Process Development and Continuous Improvement:** Ability to continuously optimize IT processes, improving service quality and operational efficiency. **Attitudes** **Results-Oriented**. **Proactive** **Strategic Vision** **Adaptability and Flexibility** **Innovation-Focused** **Quality-Oriented** **Ability to Work Under Pressure** **Empathy and Teamwork** Minimum Education: Bachelor's Degree