E-commerce Manager

Description

Job Summary: We are seeking a strategic and results-oriented E-commerce Manager to lead online sales growth, with focus on P&L, development of a proprietary D2C website, marketplaces, and B2B channels. Key Highlights: 1. Lead e-commerce strategy and P&L 2. Develop proprietary D2C website and major marketplaces 3. Focus on acquisition, conversion, CRM, content, and retention We are looking for an **E\-commerce Manager** to join our team. We seek a strategic, organized, and results-driven professional with experience managing virtual stores and focused on growing online sales. **Responsibilities and Duties** MAIN CHALLENGES: * Lead e\-commerce strategy and P\&L. * Develop proprietary D2C website and major marketplaces. * Drive Pró Colchões’ online B2B sales channel. * Lead customer service (SAC) for e\-commerce orders and customers. * Enhance acquisition, conversion, CRM, content, and retention. * Integrate e\-commerce, Marketing, Sales, Technology, Logistics, and Supply Chain. * Ensure pricing, promotions, and product portfolio consistency across all channels. * Transform data into commercial decisions and improvements in the consumer journey. **Requirements and Qualifications** WE ARE LOOKING FOR SOMEONE WITH: * Proven leadership experience in e\-commerce. * Experience with proprietary D2C websites and marketplaces. * Proficiency in P\&L management, digital performance, CRM, CRO, and analytics. * Ability to lead teams and partners. * Strong results orientation and customer experience focus. * Negotiation, influence, and cross-functional collaboration skills. ADDITIONAL ASSETS: * Experience in durable goods, higher-ticket products, online B2B operations, customer service, and logistics for bulky items. **Additional Information**#### **For over 85 years,** **our story has been built daily with a single purpose: caring for the comfort and quality of life of generations of Brazilians. Throughout this journey, we have evolved, innovated, and expanded our portfolio to deliver well\-being through mattresses, traditional bed bases, storage bed bases, armchairs, and a complete line of pet products. Today, our products are present across Brazil and internationally.** #### **We believe excellence is built from within. That’s why we control our entire production chain. We produce our own raw materials—such as springs, foams, and carpentry components—using exclusively reforested wood, and assemble every product in our facilities.** **This attention to detail at every stage enables us to guarantee quality, consistency, and trust in everything we deliver.** #### **In carpentry, we use only reforested pink eucalyptus. We also innovate by using soybean oil-based vegetable polyol in manufacturing Pró foams, replacing fossil-derived inputs.** **In 2019, we inaugurated our first solar power plant in Aparecida de Goiânia, featuring 780 photovoltaic panels capable of meeting the entire energy demand of our manufacturing unit—reinforcing our commitment to a cleaner, more sustainable future.** #### **More than manufacturing products, we build stories, careers, and long-term relationships. We value people who believe in evolution, collaboration, and purpose. Here, every talent has room to grow and help write the next chapters of a journey marked by pioneering spirit, innovation, and transformation.** ### **Discover the story of our brands** #### **An eight-decade journey powered by people, ideas, and a constant drive to do better.**