Job Summary: The Customer Relationship Assistant works in the Customer Service area, handling requests involving cross-departmental interaction and focusing on timely resolution, ensuring quality and humanized assistance. Key Highlights: 1. Humanized and efficient customer service 2. Focus on problem resolution and customer satisfaction 3. Opportunity to interact with various departments across the company Speaking of MRV\&CO means much more than just holding the titles we have earned throughout our 46-year history. Being Latin America’s largest construction company fills us with great pride. But that’s not all! We want more — and to go beyond! We are an innovative and tireless company in our pursuit of housing solutions. We are MRV\&CO, and soon, we aim to be recognized as a comprehensive housing platform, across diverse fronts and possibilities. We challenge ourselves and believe in our strength. And it is important to emphasize: MRV\&CO’s strength lies in our people — People with a capital “P”: engaged, proactive, transformative. In short: a Green Blood team! We believe in transparent relationships, in celebrating achievements, and we never compromise on the values that brought us here. We are confident that, day after day, we are building the future we envision — a future embodied in our purpose: building dreams that transform the world. Join us \#BeGreenBlood! **Responsibilities and Duties** We operate within the **Customer Relationship** area and are responsible for **Customer Service**. The mission of the Customer Service Coordination is: "To provide high-quality, humanized, and efficient service, aiming to deliver a unique customer experience." The Customer Relationship Assistant handles customer requests by interacting with internal departments and seeking solutions within the timeframe agreed upon with the customer. **All interactions must be conducted with quality and appropriate customer assistance throughout the entire process, including telephone calls or email communication**. * Interact with all company departments to resolve customer-related issues; * Demonstrate proactivity, adaptability, determination, empathy toward customers, and focus on goals; * Enjoy speaking/listening to customers via telephone calls; **Requirements and Qualifications** * Proficiency in reading comprehension and writing; * Strong interpersonal skills; * Ability to work effectively in teams; * Sense of urgency and fairness. **Additional Information** What will you receive? * Market-competitive salary; * Meals: CAIXA Prepaid Meal Benefit; * Health and well-being: Health insurance and dental plan; * Mobility: Commuter allowance; * Physical activity incentive: Totalpass; * Discounts with partner companies: Allya; * Work modality: 100% in-person; * Benefits: As per the collective labor agreement; SER Green Blood Benefits: Beyond calling ourselves Green Blood, we offer a special benefits package exclusively for our people; And much more! Learn about some SER Green Blood Benefits initiatives: https://vagas\-mrveco.gupy.io/ * Interested? Apply now and join our team! More than houses, we aim to build solutions. We already have over 30,000 direct and indirect employees, committed to building a better future for everyone. We believe diversity and inclusion are essential components for societal growth and critical factors for the sustainability of our business. We strive to foster a safe, diverse, and inclusive environment where everyone has equal opportunities to grow and evolve. To achieve this, our actions focus on ensuring: * Gender equity * Racial equity * Inclusion of people with disabilities * Gender and sexual orientation diversity **Transforming society is a tremendous challenge. But together, it is possible. Join a group focused on the future, yet convinced that the transformations we envision for tomorrow must begin today.**
João Silva
Indeed · HR
João Silva
Indeed · HR
