Job Summary: Manage and develop supervisor teams, present results to clients, and act as a trusted advisor, ensuring adherence to metrics and improvement of operational performance. Key Highlights: 1. Acting as a Bilingual Operations Coordinator with sales experience. 2. Managing and developing supervisor teams. 3. Responsible for presenting results and conducting meetings with clients. If you have previously worked as a Bilingual Operations Coordinator and possess sales experience, we want to meet you! Your main responsibilities will be: Manage, develop, and motivate the supervisor team through feedback to ensure compliance with metrics and procedures; Client-facing role responsible for presenting results and conducting meetings with clients; Act as a trusted advisor when necessary; Manage conflicts and potential changes, innovate, and lead the team proactively and with initiative; Monitor reports and KPIs to achieve/maintain/improve operational performance; Ensure supervisors appropriately lead Expert teams, preserving productivity and strong operational outcomes; Ensure compliance with metrics and procedures; Participate in meetings with clients; Present results in Portuguese/English; Maintain good relationships with support areas such as Quality, Training, WFM, Access Management, etc; *Well-being TP: Here, we care for our employees from head to toe, with initiatives focused on physical and mental health, fostering an environment that strengthens the balance between personal and professional life.* *For mental health, we offer psychological support and an exclusive channel for individualized emotional care and well-being, alongside awareness campaigns such as Well-being Week and activities promoting social connection and interaction among employees—including the Music & Dance Festival and Themed Fridays. For physical health, we promote initiatives like the TP Cup, Gaming Championship, Running Group, and partnerships with gyms, Pilates and yoga studios, as well as cultural and leisure partners.*
João Silva
Indeed · HR
João Silva
Indeed · HR
