Description
The Customer Service Representative is responsible for ensuring excellent service to the carrier's customers, monitoring cargo status, communicating any additional costs, and recording incidents in the system. This professional plays a vital role in communication between the company and its customers, ensuring all information is conveyed clearly and accurately.
* Register complaints, questions, and compliments
* Take messages
* Redirect calls
* Forward issues to responsible departments
* Follow up on pending items
* Ensure requests are recorded and resolved
* Build and maintain relationships with customers