Administrative Assistant

Description

Job Summary: Responsible for monitoring, organizing, and ensuring the proper flow of medical reports, guaranteeing adherence to deadlines and service quality. Key Highlights: 1. Monitor and resolve pending medical reports, prioritizing urgent cases 2. Distribute medical reports according to specialties and address specific requests 3. Ensure timely release of medical reports within SLA-defined deadlines Responsible for monitoring, organizing, and ensuring the proper flow of medical reports, guaranteeing compliance with established deadlines and service quality for contracted units. **Key Responsibilities** * Monitor and resolve pending medical reports, prioritizing and tracking urgent cases; * Distribute medical reports to professionals according to their specialties, ensuring correct routing; * Address and resolve service calls related to exam reviews; * Fulfill specific requests from contracted units; * Ensure medical reports are released within the SLA-defined deadlines for each unit; * Continuously monitor workflow to ensure achievement of time-based targets and prevent delays; * Maintain updated and organized records and files of medical reports and pending items; * Assist in general administrative tasks, contributing to smooth office operations; * Maintain clear and effective communication with internal teams and partner units to ensure customer satisfaction.