Administrative Assistant - Infusion Center

Description

**Schedule:** Monday to Friday, from 8:00 AM to 5:00 PM. The **Erasto Gaertner Hospital** is seeking an **Administrative Assistant** to work at the **Infusion Center**, a department responsible for welcoming and attending to patients undergoing chemotherapy treatment. We seek a **communicative, empathetic** professional with **strong patient reception skills**, who values care and attention when interacting with patients and their families. **Main responsibilities:** * Attend to internal and external visitors in person and by phone, providing information related to the department and making necessary referrals; * Maintain organization of the administrative workstation; * Receive, forward, and/or file general documents via the document request schedule; * Facilitate and maintain interdepartmental communication across all sectors and departments to improve internal processes; * Support other team members with matters related to the department’s administrative routine; * Schedule various procedures (chemotherapy and consultations), according to departmental routines and new cases; * Verify, review, and adjust schedules, ensuring organization and control; * Monitor and support the workflow of chemotherapy prescriptions; * Use the computerized system (Tasy) to authorize blood tests (HPC) for patients to continue treatment; * Provide direct assistance to chemotherapy patients on the day of their session; * Monitor and manage the chemotherapy reception’s queue number display panel; * Call department schedules to confirm and/or cancel appointments and chemotherapy sessions; * Inform and guide patients regarding their upcoming appointments; **Requirements:** * Completed high school education; * Experience in **customer service** and administrative routines; * Experience in the healthcare field; * Strong communication skills, patience, and a welcoming demeanor; * Familiarity with the **Tasy** system will be considered an advantage. **Benefits:** * Meal allowance: R$738.00 * Health insurance; * Dental insurance; * Transportation allowance; * Profit-sharing program (PPR); * TotalPass; * Well-being Program (activities focused on mental health and quality of life); * Discounted parking (subject to waiting list); * Childcare assistance. Employment type: Permanent CLT contract Salary: R$2.100,00 – R$2.200,00 per month Work location: On-site