We are **Quality Digital**! Learn more about us: * **A phrase that defines us** \- We are IT solutions experts and passionate about innovation! * **To infinity and beyond** \- We are *\#borderless*. Our team is spread across Brazil and the world. * **Our culture** \- Even though we are remote, we stay connected. We hold ceremonies to get closer, share knowledge, and stay updated on company news! * **We embrace diversity** \- One of our commitments is to make our company an increasingly diverse, inclusive, and respectful environment, valuing and promoting pluralism. Therefore, **everyone is welcome here**, regardless of race, gender, age, sexual orientation, religious belief, or disability. * **Our goal** \- To empower our clients’ businesses through innovative and sustainable solutions. Are you ready to join us? **Responsibilities and duties** **What are we looking for?** A results-oriented professional with prior experience leading multidisciplinary teams, an innovative and analytical mindset, and strong conflict management skills. **Your day-to-day responsibilities will include:** * Managing multidisciplinary teams in client operations (Service Desk, NOC\- Operations, and local/remote Field teams); * Monitoring employee performance, guiding and training coordinators to ensure maintenance and continuous improvement of operational workflows; * Conducting team follow-up visits to guarantee service quality and SLA compliance; * Developing and monitoring KPIs, implementing action plans, and negotiating deadlines and deliverables; * Managing relationships with the client portfolio. **Requirements and qualifications** * Bachelor’s degree in Information Technology or related fields; * Prior experience managing technology teams; * Experience in project management; * Basic knowledge of information security, networking, and Cloud. **Preferred qualifications** * Postgraduate degree in IT or related areas; * Knowledge of operating systems and Microsoft Power BI. **Working hours** * Monday to Friday, from 9:00 AM to 6:00 PM **NOTE:** Hey! If you don’t meet all the job requirements, we still encourage you to apply! We’ll carefully review your profile considering all your qualifications. **Additional information** **What you’ll find here:** * A conducive environment for **learning** and **professional growth** * **Performance evaluations** and **feedback**, aimed at continuously developing our people * **Meal and/or food allowance** for grocery shopping and meals * **Medical and dental assistance**, so you and your family can maintain good health * **Pharmacy partnerships** offering discounts on medications * **Childcare allowance**, according to current policy * **SESC partnership**, providing varied cultural and leisure activities * **Partnerships for language learning, technology training, and online course platforms** * **Payroll-deductible loans** with attractive interest rates \+ financial education program * **Corporate University and knowledge pathways**, featuring diverse content on technology, soft skills, market trends, and much more * **Employee referral program**, with opportunities for rewards and bonuses * **Group life insurance** Here, there’s no shortage of stories to tell! So, how about grabbing your cup of coffee, tea, juice, or favorite beverage and learning more about us, getting inspired, exploring our open positions, and joining this ever-growing team?
João Silva
Indeed · HR
João Silva
Indeed · HR
