Administrative Assistant - Customer Service Center

Description

Job Summary: We are seeking a proactive and flexible professional to provide support to the Customer Service Center (CSC) team, handle requests, and monitor returns, aiming for continuous improvement. Key Highlights: 1. Opportunity to contribute to bringing better health to more people 2. Focus on continuous improvement and commitment 3. Essential support for internal operations We seek individuals who can help us fulfill our purpose of **bringing better health to more people**. If you are a proactive professional, adaptable to change, and committed to pursuing continuous improvement, **join us**! **Responsibilities and Duties** * Support the Customer Service Center (CSC) team * Handle requests via e\-mail. * Monitor returns. * Manage internal department requests for using the Vortico system. * Resolve pending issues **Requirements and Qualifications** **Mandatory** * Completed high school education * Proficiency in Microsoft Office Suite **Preferred** * Currently pursuing a bachelor's degree in Business Administration, Production Engineering, Logistics, or related fields; * Familiarity with the SAP system. **Additional Information** **Benefits:** * Meal Allowance or Food Allowance; * TotalPass * BMC – Enhanced Care Benefit: pharmaceutical products at special prices for employees. * PDS (Superior Performance Bonus); * Partnerships and Agreements (SESC, universities, restaurants, leisure, culture, etc.); * Development/Educational Platform and Development Programs; * Pregnancy Program; * Medical Assistance; * Dental Assistance;  **Working Hours**: 8:00 AM to 6:00 PM **Work Model**: Hybrid We are **GrupoSC**: the extension of the industry — a customer-focused solution centered on patients and consumers, comprising major brands such as SantaCruz, Panpharma, and Oncoprod. Recognized in the market, these brands bring reputation, legacy, and expertise built over 70 years. We offer a wide range of solutions that connect innovation with distribution through a logistics operation that picks over 4.8 million units and performs 80\.000 deliveries daily. All this is possible only through the dedication of our team — over 15,000 employees across Brazil — driven by our core pillars: **Credibility**, **Attitude**, and **Empathy**.