JUNIOR IT ANALYST

Description

Job Summary: Professional required to provide end-user support for critical systems, handle service tickets, analyze incidents, and support IT applications and infrastructure. Key Highlights: 1. Support for critical systems and applications 2. Incident analysis and ticket handling 3. Server and IT tools support **Job Description:** ---------------------- Ensure end-user support for critical systems; handle service tickets and conduct incident analysis; provide application support; assist with server-related activities and IT tools. **Mandatory Requirements:** ------------------------------ Prior knowledge of application servers; Knowledge of ITIL (IT Service Management); Knowledge of SQL; Experience in handling and resolving service tickets; Strong analytical and troubleshooting skills; Desirable experience in AMS (Application Management Services). **Desirable Requirements:** -------------------------- Knowledge of SQL query development; Development background (not mandatory); Knowledge of RPA (task automation and workflow management); Familiarity with corporate technical support environments. **Employment Type:** -------------------------- CLT **PwD (Persons with Disabilities):** -------- YES **Benefits:** --------------- Health Insurance (Unimed); Meal Allowance Dental Plan (Odontoprev); Wellhub (wellness services); Psicologia Viva (4 free monthly sessions); Tracbel + Saúde; Life Insurance; Profit or Results Sharing Christmas Bonus Partnership agreements with educational institutions. **Work Location:** ---------------------- TRACBEL VEÍCULOS ITAITINGA **Working Hours:** ------------------------ 7:45 AM TO 5:33 PM