Job Summary: Manage the regional portfolio of premium condominiums, leading teams to ensure commercial results and excellence in client relationships. Key Highlights: 1. Management and development of the Premium Account Executives team. 2. Definition of customer retention and churn reduction strategies. 3. Relationship management with building managers, property management companies, and facility managers. **Responsibilities and Duties** **What awaits you daily:** --------------------------------- Lead the regional management of the premium condominium portfolio, responsible for leading the Premium Account Executives team, ensuring achievement of commercial results, excellence in client and building manager relationships, portfolio retention, revenue growth, and churn reduction. Responsible for strategy, performance, quality, and customer experience within the managed portfolio. * Manage and develop the Premium Account Executives team. * Ensure achievement of commercial, revenue, and penetration targets. * Define customer retention and churn reduction strategies. * Oversee portfolio KPIs: sales, quality, churn, NPS, and contact rate. * Maintain relationships with building managers, property management companies, and facility managers. * Plan and monitor commercial on-call shifts. * Support emergency handling for premium clients. * Collaborate with internal departments: technical, finance, marketing, and BKO. * Continuously develop the team and monitor performance. **Requirements and Qualifications** #### **We are looking for someone who:** * Thinks and acts from the customer’s perspective. Demonstrates interest and curiosity in understanding customers, their behaviors, and preferences to meet and exceed expectations; * Shows a continuous commitment to learning, teaching, and developing, contributing to a relaxed, respectful, and collaborative environment that encourages diversity; * Is flexible in challenging existing paradigms and mental models. Seeks innovative and sustainable solutions to create competitive advantages for the business, balancing economic, environmental, and social interests. **To join our team, the following are essential:** ------------------------------------------------ * Completed Bachelor’s degree in Business Administration, Marketing, Economics, Engineering, Technology, or related fields; * Prior experience in commercial management, team leadership, and relationship management with premium clients. * Strategic, communicative, organized profile, results-oriented, and proficient in using commercial systems and tools. **Preferred qualifications:** ------------------ * Postgraduate degree **Additional Information** **Job Details** -------------------- * Working Hours: Monday to Friday: 9 AM–6 PM \- Saturdays: 9 AM–1 PM\- On-call shifts: As operationally required, including weekends * In-person — Claro office and portfolio condominiums At **Claro, people are one of our core values.** Guided by this principle, we continuously invest in our employees’ health, well-being, and quality of life! To ensure the best experience throughout your journey with us, we offer an attractive benefits package. Check it out: * Flexible working hours; * Meal and food allowance; * Medical and dental assistance; * Support for serious illnesses; * Assistance for dependents with disabilities; * Pharmacy benefit; * Daycare/Babysitter allowance; * Personal Support Program; * Claro Running; * Private pension plan; * Life insurance; * Employee Combo; * Wellhub (Gympass); * Meu Pet Club; * Agreements and partnerships; * Recognition program for tenure; * And much more! **At our company, we value an inclusive, diverse, ethical, collaborative, and harmonious environment. We do not discriminate based on gender, race, color, sexual orientation, social status, or disability. Everyone is welcome!** **Here, we have a large team making everything happen!** It is through the effort and dedication of each of our People that we are today a benchmark in what we do, united in our purpose: **“Connect to make life more fun and productive.”** We combine all technologies to build the best and most comprehensive connectivity infrastructure in the country. We are confirmed multi-champions by Speedtest as Brazil’s fastest and most stable mobile internet and most stable Wi-Fi network, among many other recognitions. We are also the 4th most valuable brand in Brazil (BrandZ). In Brazil, we operate in over 4,800 municipalities, serving more than 83 million customers. We have led portability net gains for over 5 years, with 1.2 million lines ported in 2022. And more: We **innovate** our products and services to better serve our users! Today, we offer **entertainment** solutions (Claro Música, Claro TV+, Claro Livros, Claro Vídeo, and Claro Gaming), **financial services** (Claro Pay), and much more! We have **aerospace presence** (with 5 satellites in orbit via Embratel) and are a reference in **industrial, automotive, and agribusiness connectivity**, among others. We also foster connection between our businesses and the innovation ecosystem through **beOn**, Claro and Embratel’s innovation hub. Sustainability is a core Claro value. **We invest in environmental, economic, and social development**, always prioritizing governance, environmental responsibility, data protection, and social impact. Through the Claro Institute, we connect people for a better future, aligning our services with social investments in **education and citizenship** projects. **So, is it a match? \#JoinClaro and help us build the new together!
João Silva
Indeed · HR
João Silva
Indeed · HR
