Job Summary: Purposeful customer service, human-centered hospitality, and integration of people, services, and experiences—representing the company’s values in a well-being-oriented environment. Key Highlights: 1. Purposeful and human-centered customer service 2. Focus on sustainability and well-being 3. Strategic role and integration of experiences 1\- Service Differentiators: * Purposeful service: The reception acts as an ambassador of the space’s values, promoting care for people, the environment, and relationships. * Human-centered hospitality: Active listening, empathy, and attention to detail make the visitor’s experience more personal and meaningful. * Sustainability culture: The receptionist communicates our sustainable practices, environmental projects, and initiatives—key differentiators of our business. * Sensory and emotional experience: The environment conveys well\-being, harmony, and respect, with reception serving as the first point of contact for this experience. * Human value appreciation: Employees feel part of a greater purpose, with autonomy and recognition. * Integrated service: Reception connects people, services, and experiences, playing a strategic role within the space. 2\- Job Responsibilities: * Deliver in-person, telephone, and digital customer service with courtesy and professionalism. * Schedule and organize service appointments. * Record sales and services in systems, spreadsheets, or internal tracking tools. * Perform cash register opening and closing procedures, verifying amounts and receipts. * Monitor basic financial inflows and outflows and support cash flow management. * Issue, organize, and file receipts, invoices, and administrative documents. * Maintain updated records (customers, partners, appointments). * Support management with simple reports on service, sales, and operational metrics. * Ensure compliance with internal procedures, confidentiality, and organization. 3\- Requirements (experience and qualifications needed to perform the role): * Prior experience in reception, customer service, or administrative roles. * Affinity for humanized customer service. * Basic knowledge of administrative and financial routines (cash handling, recordkeeping, controls). * Proficiency with systems, spreadsheets, and information organization. * Strong verbal and written communication skills. * Proactivity and autonomy in resolving situations. * Organization, responsibility, and attention to detail. * Ethical, professional, and collaborative attitude. 4\- Preferred Qualifications: attributes that make a candidate more competitive and valuable for the position: * Genuine interest in and comfort around animals—even reactive ones. * Empathy and sensitivity when interacting with people. * Clear, polite, and welcoming communication. * Alignment with animal welfare and sustainability values. * Organization and attention to detail. * Ability to represent the company institutionally. * Proactivity in addressing demands and improving processes. * Experience working with sales targets and strategies (products and services). * Organization and responsibility in recording financial data. 5\- Work Location: Bigorrilho / Curitiba\-PR 6\- Benefits: * CLT employment regime * Meal allowance * Transportation allowance * Dental plan * Commission on achieved sales 7\- Salary: * Initial salary of R$2\.000,00 followed by potential increase to R$2\.200,00 after the first six months, based on performance and adaptation to the role 8\- Working Hours: * Monday: 1:00 PM – 6:30 PM * Tuesday–Friday: 8:30 AM – 6:30 PM (with 1 hour and 15 minutes for lunch) * Saturday: 9:00 AM – 1:00 PM Minimum Education: High School Diploma (Secondary Education)
João Silva
Indeed · HR
João Silva
Indeed · HR
