IT TECHNICIAN III ESA

Description

Job Summary: An IT professional to provide remote technical assistance and support to users, guide them in using systems, and support the IT team in operational requests. Key Highlights: 1. Provide remote technical assistance and support to users 2. Guide users in using systems and technological resources 3. Support the Information Technology team in operational requests **Requirements** * **Completed technical education or ongoing higher education in Information Technology, Information Systems, Systems Analysis and Development, or related fields;** * **Experience with audiovisual resources for events will be considered a plus;** * **Experience in customer service and supporting issue resolution;** * **Intermediate proficiency in Microsoft Office 365 suite;** * **Knowledge of videoconferencing and streaming platforms will be considered a plus.** **Main Responsibilities** * **Provide remote technical assistance and support to users;** * **Guide users in using systems, software, and other technological resources;** * **Escalate requests to appropriate support levels when necessary, monitoring their resolution;** * **Provide technical support for courses, events, and other activities organized by the institution;** * **Support the Information Technology team in the department’s operational requests.** **Benefits** * **Meal allowance;** * **Transportation allowance;** * **Birthday Day Off;** * **Partnership agreements with educational institutions;** * **Wellhub;** * **Access to services provided by CAACE;** * **Free parking;** * **Health and dental insurance (voluntary enrollment).** Compensation: R$1\.718,29 per month Benefits: * Medical assistance * Dental assistance * Free parking * Meal allowance * Transportation allowance Work Location: On-site