SALES ASSISTANT

Description

Job Summary: The Sales Assistant supports commercial and administrative activities, including preparing proposals, serving customers, organizing documents, and monitoring group and event reservations to ensure agility and accuracy in commercial operations. Key Highlights: 1. Essential support for daily commercial operations 2. Agile and efficient service to customers and the sales team 3. Contribution to deal closure and customer excellence The Sales Assistant is responsible for supporting the commercial and administrative activities of the sales department, directly engaging in proposal preparation, customer service, document organization, data entry into systems, and monitoring group and event reservations. This professional sustains daily commercial operations, ensuring agility, accuracy in communication, and full support to the Sales Coordinator, Sales Executives, and the Reservations Department. Ensuring agile and efficient service to customers and the sales team by organizing processes, managing information, and supporting the execution of sales routines—contributing to deal closure and excellence in customer experience. * Assist in preparing, updating, and sending commercial proposals for: * Leisure groups, social events, corporate events, MICE groups * Organize and update the lead, contact, and negotiation database. * Assist in proposal follow-up, maintaining updated records in the CRM. * Prepare commercial presentations, technical specifications, and supporting documents. * Serve customers via telephone, email, corporate WhatsApp, and in person when necessary. * Control and update sales spreadsheets, reports, and KPIs. * Organize documents, contracts, digital files, and service history records. * Assist in entering rates, availability, and promotions into systems (under supervision). * Update event calendars, commercial schedules, and internal requests. * Support sending materials to tour operators, agencies, and partners. * Assist in gathering information for proposal preparation: quantities, dates, times, AB requirements, audiovisual needs, venue requirements, and accommodation needs. * Support preparation of service orders (SO) and event briefings. * Monitor group reservations and ensure the PMS is properly updated. * Perform basic verification of blocks, rooming lists, and group deadlines. * Serve as the initial point of contact with internal departments (AB, Governance, Front Office, Events). * Provide courteous, consultative service aligned with the hotel’s quality standards. * Address inquiries regarding rates, availability, facilities, and services offered. * Forward requests to the responsible sales representative when necessary. * Proactively follow up on previously sent quotations. * Customer service;