Commercial Analyst

Description

Job Summary: Customer service, prospecting, sales support, and creation of digital content to promote the brand and generate leads for an established nautical company. Key Highlights: 1. Professional growth opportunities in a solid nautical industry company. 2. Collaborative work environment and accessible management. 3. Exposure to a high-end nautical market. An established company in the nautical segment, with over three decades of experience in the sports and recreational vessel market, and exclusive representation of several supplier brands. **Primary Mission** Deliver excellent in-person and telephone customer service, while producing audiovisual content and participating in recordings to promote the brand and increase qualified lead generation. **Main Responsibilities** * Support the sales team throughout all commercial process stages, from prospecting to after-sales; * Conduct active prospecting and initial contact with potential customers to generate opportunities; * Prepare and organize commercial proposals, contracts, and follow-up reports; * Update spreadsheets, internal controls, and CRM records, ensuring data integrity; * Perform follow-up with customers during service delivery and portfolio reactivation, maintaining continuous, conversion-oriented relationships; * Provide in-person and remote customer service, ensuring a positive experience aligned with the brand’s excellence standards; * Present new and pre-owned vessels at the showroom; * Ensure store and vessel organization, cleanliness, and presentation comply with the company-defined standards; * Manage registration, materials, and inventory information for pre-owned vessels in the CRM; * Support digital media management and updates (Instagram, Facebook, WhatsApp Business, and corporate website); * Produce engaging social media content—including text, images, and videos—aligned with visual identity and commercial strategies; * Create, edit, and publish promotional videos using editing tools and social media-specific applications; * Monitor digital engagement and basic performance metrics, suggesting improvements to expand reach and conversion; * And other duties relevant to the role. **Requirements** * Bachelor’s degree in Administration, Marketing, Commercial Management, or related fields, with experience in commercial, administrative, and customer service routines. * Proficiency with digital media and Microsoft Office Suite, plus hands-on experience managing social media. * Familiarity with image and video creation/editing tools such as Canva, CapCut, InShot, Adobe Premiere, or similar is desirable. **Company and/or Position Advantages** * Stable company offering growth opportunities; * Close and accessible management; * Low turnover; * Collaborative and friendly work environment; * Exposure to a high-end nautical market. Employment Type: Full-time CLT Compensation: R$3.500,00 - R$5.000,00 per month Work Location: On-site