Description
Job Summary:
We have an opening for a Support Analyst, focused on providing remote support to field technicians and organizing activities.
Key Highlights:
1. Remote support and technical guidance
2. Mapping and allocation of technicians by region
3. Skills in hardware/software installation and troubleshooting
We have an opening for a Support Analyst with a hybrid work model.
**Responsibilities:**
Provide remote support to field technicians
Guide technicians on software installation and operational procedures
Monitor and report technicians' arrival at service locations
Map and allocate technicians by region according to project requirements
Report progress of activities
Complete equipment delivery reports
Send and collect project-related documents
**Requirements / Knowledge:**
Proficiency in Word
Hardware and software installation
Ability to perform troubleshooting on equipment (laptop and desktop)
Knowledge of Windows 10 and Windows 11
**Working Hours:**
Monday to Friday, from 10:00 AM to 7:00 PM
**Work Model:** Hybrid: 2 days onsite and 3 days remote
**Requirements:**
Experience or exposure to remote support
Strong communication skills for guiding field technicians
Organizational skills for activity logging and report completion