SERVICES ANALYST I

Description

Job Summary: Implement and support software at client sites, ensuring customer satisfaction and project success under high supervision. Key Highlights: 1. Software implementation and support at client sites 2. Adherence to the TOTVS Implementation Methodology 3. Identification of low- and medium-complexity issues **Description** Implement and support software at client sites to ensure customer satisfaction and the success of the assigned project. **Responsibilities and Duties** Perform low-complexity service activities under high supervision and guidance, either on-site or remotely; Implement and support software at client sites with high levels of guidance and supervision, adhering to the TOTVS Implementation Methodology and department-established processes; Collaborate with the team to achieve departmental goals and results, fulfilling assigned tasks in accordance with departmental processes and procedures; Perform essential activities—including configuration, simulation, and functional testing (low complexity)—to ensure correct software implementation; Monitor testing, identify product defects, and generate documentation related to the project execution phase to support scope delivery while complying with the TOTVS Implementation Methodology; Identify low- and medium-complexity issues and distinguish between product and process errors. **Requirements and Qualifications** Education: Completed undergraduate degree, preferably in the relevant field of operation. Full availability for travel