Job Summary: The Senior Relationship Analyst will manage the portfolio of strategic clients, act as the relationship and customer experience manager, and prepare performance reports. Key Highlights: 1. Manage the portfolio of strategic clients and clients with high financial impact 2. Act as the relationship and customer experience manager 3. Lead process improvement projects The Senior Relationship Analyst will be responsible for managing the portfolio of strategic clients; acting as the relationship and customer experience manager; preparing monthly performance and service level reports; and performing other related and inherent duties. **Responsibilities:** * Manage the portfolio of strategic clients and clients with high financial impact; * Act as the relationship and customer experience manager; * Prepare monthly performance and service level reports; * Conduct periodic strategic meetings (in-person and online); * Identify opportunities for improvement, service expansion, and risk mitigation; * Proactively address critical situations; * Coordinate multiple departments to resolve complex issues; * Propose and lead process improvement projects; * Provide technical support to Junior and Mid-level Analysts; * Participate in executive presentations for clients. **Qualifications:** **Essential:** * Completed undergraduate degree. **Desirable:** * Knowledge of customer service systems (e.g., Salesforce). \#LI\-MB1
João Silva
Indeed · HR
João Silva
Indeed · HR
