Senior Infrastructure Analyst

Description

Job Summary: Technology professional focused on IT infrastructure support, server administration, and IT support, working on projects for the financial sector. Key Highlights: 1. Support and administration of IT infrastructure 2. Third-level support for internal users 3. Participation in IT infrastructure and governance projects Nice to meet you — we are Evertec! Evertec is a technology company specializing in financial services, with over 27 years of experience and presence in 26 countries across Latin America and the Caribbean. Processing over 11 billion transactions annually, we are a benchmark in solutions that drive digital transformation in the market. We offer a comprehensive portfolio of software solutions, serving financial institutions, enterprises, and fintechs seeking innovation, security, and efficiency. Our commitment is to technological excellence, financial inclusion, and sustainable value creation for customers, employees, and partners — fostering a more connected and accessible ecosystem. **Requirements:** On-site work model, 4 days per week in the Morumbi region, SP Focus on support — server operations, operating systems, backup, etc.; Degree in Computer Science, Systems Analysis, or Information Systems; Advanced English proficiency, as the role involves participation in conference calls / meetings with global teams; Availability to occasionally work outside standard business hours and on weekends. Responsibilities: o Administer Windows and Linux servers; virtualization — VMware and Hyper-V; HP, Hitachi, blade servers; and backup — Veeam o Administer Skype o Support IT infrastructure (UPS, generators, and structured cabling) **o Provide third-level support to internal users for:** Hardware, Software, Telephony, and Citrix. o Administer backup routines using Veeam; o Procure servers, networking devices, and other infrastructure-related items; o Document IT infrastructure; o Participate in IT infrastructure projects; o Adhere to organizational policies and procedures; o Monitor production environments in accordance with defined processes and procedures; o Ensure implementation of IT governance processes; o Participate in project teams designing IT infrastructure for branches; o Administer recording systems and dealerboards; o Communicate directly with other regional offices; o Administer the Contingency Site. 7+ years of experience in the technology field, preferably in banking/financial services Advanced knowledge of Windows Server (certification is a plus); Advanced knowledge of Linux Server (Red Hat) Basic knowledge of telecommunications (switches, routers, VLANs, data links); Good knowledge of DFS; Strong knowledge of Citrix and virtualization (VMware / Oracle OLVM); Analytical and problem-solving skills; ITIL V3 certification (a plus); **Knowledge of backup tools:** Veeam Knowledge of email tools; **Knowledge of monitoring tools:** SCOM, HP OpenView for Linux, Fluke NetFlow, Cacti, and NNMi Knowledge of SCCM; Knowledge of telephony tools — Skype, Teams; Experience administering storage systems / blade servers.