SDR Analyst

Description

Job Summary: We are seeking a communicative and organized SDR to handle initial customer interactions, schedule visits, and provide support—ensuring an efficient and satisfying journey when purchasing custom-built furniture. Key Highlights: 1. Initial customer service and onboarding for new customers. 2. Scheduling and follow-up of visits for custom-built furniture. 3. Customer support and demand management in a dynamic environment. At Moveleiros, we connect consumers, retailers, and manufacturers to transform the way custom-built furniture is purchased. We are a leading platform in the furniture industry, integrating technology, service, and customer experience. Our purpose is to simplify the journey of those seeking tailor-made furniture by delivering an efficient, well-organized, and fully customer-satisfaction-oriented service. With a dedicated and passionate team, we work daily to deliver personalized experiences and help thousands of people realize their dream of transforming their living spaces. What We’re Looking For: We seek an SDR with strong communication skills, organizational ability, and a customer-centric mindset. This professional will be responsible for the first stage of the consumer journey: initial contact, guidance, and scheduling visits with our custom-built furniture partners. If you enjoy interacting with people, possess excellent communication skills, and stand out for your organization and proactivity, this role is for you! Responsibilities and Duties: Conduct initial outreach to new customers, understand their needs, and accurately direct them. Schedule visits for custom-built furniture projects, ensuring organization and accuracy. Follow up on scheduled appointments to ensure each step proceeds on time. Provide ongoing customer support throughout the entire journey, guaranteeing a positive experience. Log all interactions and activities in the CRM. Maintain consistent communication with partners and internal teams for alignment. Manage multiple concurrent demands while prioritizing urgent matters. Essential Requirements: Prior experience in customer service (in-person, phone, or digital). Outstanding verbal and written communication skills. Strong organizational ability, agility, and attention to detail. Ability to work under pressure and manage high-volume customer interactions. Proactivity in resolving issues and anticipating needs. Customer experience- and satisfaction-oriented mindset. Proficiency with digital systems and tools. Desirable: * Experience in scheduling, call centers, or support roles. Experience in the furniture industry. Basic understanding of commercial processes or customer relationship management. Experience working in goal- and metric-driven environments. Benefits: Meal Voucher — BRL 26.00/day Transportation Allowance❤️ Amil Health Insurance️ Birthday Day Off SESC Access Attractive and differentiated commissions What You Need to Know: Employment Type: CLT Working Hours: Monday to Friday, 8:30 AM – 6:18 PM (1-hour lunch break) On-site position — Ipiranga, São Paulo/SP Immediate start Minimum Education: High School Diploma (Secondary Education) * Transportation Allowance * Meal Voucher * Health Insurance * Benefits Card * Birthday Day Off * SESC Partnership