JUNIOR TRANSPORT ANALYST

Description

**Job Description:** ---------------------- ✅ Transportation Planning * Analyze daily/weekly cargo and volume demand * Plan routes, cargo consolidation, and pickup/delivery time windows * Select the optimal transportation mode and vehicle type based on cost, lead time, and SLA * Support fleet capacity planning (owned and contracted vehicles) * Anticipate operational risks and propose contingency plans **✅ Issuance of Transport Documents** ----------------------------------------- * Issue **CT-e, MDF-e, waybills, and transport orders (TOs)** * Verify fiscal data (NF-e, weight, value, cubic volume, destination) * Ensure compliance with tax and transport regulations * Monitor document status and resolve pending items * Support tax and operational audits **✅ Operational Management and Monitoring** ----------------------------------------- * Monitor pickups, trips, and deliveries in real time * Handle incidents (delays, damages, returns) * Maintain daily communication with carriers, drivers, and internal customers * Ensure adherence to **pickup and delivery SLAs** **✅ Cost Control and KPIs** -------------------------------------- * Analyze freight rates, rate tables, and costs per route/customer * Support freight negotiations and budget control * Track KPIs such as: + OTIF + Cost per delivery / km / ton + Fleet productivity * Prepare management reports and performance analyses **✅ Continuous Improvement and Processes** ----------------------------------- * Identify opportunities to optimize routes and reduce costs * Support continuous improvement initiatives (Lean, Kaizen, etc.) * Standardize operational and administrative processes * Support implementation or enhancement of systems (TMS, WMS, SAP, etc.) **✅ Internal Support and Coordination** --------------------------------- * Serve as the focal point between departments (operations, tax, finance, customer service) * Provide support and guidance on transportation processes * Support operational training when required **Requirements** -------------- **Academic Qualifications** ---------------------- * Completed or currently pursuing a bachelor’s degree in: + Logistics + Business Administration + Production Engineering + Information Systems or related fields **Technical Knowledge (E-commerce)** --------------------------------------- * Transportation planning for **high-volume, highly fragmented (B2C) operations** * Knowledge of **last-mile delivery** * Experience issuing and verifying transport documents: + CT-e + MDF-e + NF-e (direct sales to end consumers) * Understanding of e-commerce tax rules (ICMS, returns, redeliveries) * Familiarity with marketplace SLAs and delivery timelines (D+0, D+1, D+2) * Exception management: + Delivery failure + Redelivery + Returns (reverse logistics) **Systems and Tools** -------------------------- * Experience with **TMS** (strongly preferred for e-commerce) * Experience with **marketplace platforms** (e.g., logistics integration) * Knowledge of **ERP systems** (SAP, Totvs, Oracle or similar) * **Intermediate/advanced Excel**: + Volume tracking + Delivery KPIs + Cost analysis per order / delivery * Desired knowledge of: + Tracking systems + Basic BI tools (Power BI or similar) **Professional Experience** ---------------------------- * Experience in transportation operations for: + E-commerce + Retail + Urban distribution * Experience with parcel carriers, postal services, and last-mile providers * Interaction with: + Distribution centers (DCs) + Customer service / Customer Experience (CX) + Carriers and urban hubs **KPIs and Performance** ----------------------------- * Monitoring of KPIs such as: + OTIF + On-Time Delivery + SLA by channel + First Attempt Delivery + Cost per delivered order * Performance analysis by: + Carrier + Region + Transportation mode **Behavioral Competencies (essential for e-commerce)** ----------------------------------------------------------- * Strong organizational and prioritization skills * Sense of urgency and ability to make quick decisions * Analytical mindset with data-driven focus * Effective communication with internal and external stakeholders * Resilience to handle peak periods (Black Friday, seasonal events) * Continuous improvement orientation **➕ Preferred Qualifications** ------------------ * Experience with: + Black Friday / Cyber Monday + Omnichannel operations * Knowledge of reverse logistics * Experience with third-party logistics providers (3PLs) or large e-commerce companies * Involvement in cost-reduction and SLA-improvement projects **Responsibilities** --------------------- ✅ Transportation Planning * Analyze daily/weekly cargo and volume demand * Plan routes, cargo consolidation, and pickup/delivery time windows * Select the optimal transportation mode and vehicle type based on cost, lead time, and SLA * Support fleet capacity planning (owned and contracted vehicles) * Anticipate operational risks and propose contingency plans **✅ Issuance of Transport Documents** ----------------------------------------- * Issue **CT-e, MDF-e, waybills, and transport orders (TOs)** * Verify fiscal data (NF-e, weight, value, cubic volume, destination) * Ensure compliance with tax and transport regulations * Monitor document status and resolve pending items * Support tax and operational audits **✅ Operational Management and Monitoring** ----------------------------------------- * Monitor pickups, trips, and deliveries in real time * Handle incidents (delays, damages, returns) * Maintain daily communication with carriers, drivers, and internal customers * Ensure adherence to **pickup and delivery SLAs** **✅ Cost Control and KPIs** -------------------------------------- * Analyze freight rates, rate tables, and costs per route/customer * Support freight negotiations and budget control * Track KPIs such as: + OTIF + Cost per delivery / km / ton + Fleet productivity * Prepare management reports and performance analyses **✅ Continuous Improvement and Processes** ----------------------------------- * Identify opportunities to optimize routes and reduce costs * Support continuous improvement initiatives (Lean, Kaizen, etc.) * Standardize operational and administrative processes * Support implementation or enhancement of systems (TMS, WMS, SAP, etc.) **✅ Internal Support and Coordination** --------------------------------- * Serve as the focal point between departments (operations, tax, finance, customer service) * Provide support and guidance on transportation processes * Support operational training when required **About DHL** --------------- DHL Supply Chain is a global leader in logistics, connecting people and businesses. 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