CUSTOMER SUCCESS ANALYST

Description

Job Summary: We are seeking a Customer Success Analyst to monitor the event flow, verify SLAs, identify deviations, and contact internal and external customers. Key Highlights: 1. Expertise in processes and projects is a differentiator. 2. Monitor all stages of the event flow. 3. A safe environment promoting diversity, inclusion, and well-being. "We are Pluris, and we live the relationship between brands and people. Here, you grow with us! We believe in the people walking alongside us and invest in them through training and real growth opportunities. All this while providing a safe environment of diversity, inclusion, and well\-being, where everyone is welcome!" We are looking for a **CUSTOMER SUCCESS ANALYST to:** Monitor all stages of the event flow; Verify SLAs; Identify process deviations for reporting to compliance; Contact internal and external customers. If you have expertise in processes and projects, this role is for you! Experience with customer payments and invoices is a plus. Salary: R$4\.467,70 \+ benefits, Monday to Friday. Work location: Jacarepaguá, RJ. We look forward to your application! Good luck! Minimum Education: Bachelor's Degree