SUPPORT ANALYST I

Description

Job Summary: We are seeking a Support Analyst I to provide entry-level technical support for the organization's systems, ensuring operational continuity and user satisfaction. Key Highlights: 1. Ticket handling and registration 2. Initial diagnosis and incident resolution 3. Clear communication, empathy, and proactivity **ARQDIGITAL** Arqdigital is a technology company with 26 years of experience in the industry and over 13 years specializing as a Vehicle Financing Contract Registrar. Our journey in this market began when the company won two public service concession bids in the states of Amazonas and Pará, leading us to focus exclusively on this sector and pursue increasingly specialized expertise, given the inherent complexity of contract registration processes. Since then, numerous transformations have occurred in the market landscape, and Arqdigital has demonstrated its adaptability and innovation capabilities by expanding its services to other federative units adopting the accreditation model. Additionally, the company began offering complementary services that streamline routines and processes related to customer vehicle financing contract registration, such as process outsourcing across various State Traffic Departments (Detrans), project consulting, advisory services to Detran, legal updates, among others. **Position: Support Analyst I** We are seeking a Support Analyst I to provide entry-level technical support for the organization's systems, handling tickets, performing basic incident diagnosis, and escalating requests when necessary. The role ensures SLA compliance, operational continuity, and internal user satisfaction. **Main Responsibilities:** * Ticket handling and registration; * Initial diagnosis and incident resolution; * Escalation of complex requests; * SLA monitoring; * User guidance; * Support for operational testing; * Knowledge base updates; **Requirements:** * Bachelor’s degree in Computer Science, Information Systems, or related fields; * Experience in ticket creation and management; * Familiarity with SLA concepts and ITIL (preferred); * Proficiency in Windows and basic knowledge of Linux; * Fundamental networking concepts (TCP/IP, DNS, VPN); * Initial incident diagnosis skills; * Microsoft Office (basic to intermediate) **Desired Skills:** Clear communication, empathy, organization, teamwork, proactivity, and continuous learning. **Want to grow with us?** Apply for this position!