Relationship Analyst

Description

Job Summary: The professional will be responsible for overseeing the entire customer journey, implementing relationship-building initiatives, and acting as a liaison between CIGAM and the customer to ensure satisfaction. Key Highlights: 1. Customer service and internal coordination to ensure customer satisfaction. 2. Promotion of relationship-building and customer loyalty among portfolio clients. 3. Support in developing reference customers and mediating conflicts. In this role, the professional will oversee the customer’s entire journey with CIGAM! They will implement relationship-building initiatives, serving as a representative/mediator between CIGAM and the customer. Through clear and effective communication, they will ensure alignment of expectations between both parties, aiming for a high level of customer autonomy and satisfaction. **Responsibilities and Duties** Respond to customer requests and coordinate internally to ensure rapid responses to their needs and expectations, tracking them until resolution; Guide customers on existing communication channels and best practices for maintaining the CIGAM ERP within their infrastructure; Align expectations regarding the objective and scope of the standard contract; Present alternatives to the standard contract, based on understanding their specific needs; Implement relationship-building initiatives with portfolio clients to increase their satisfaction and loyalty; Support the development and maintenance of reference customers; Mediate negotiations and/or conflicts involving CIGAM and the customer; Conduct meetings with customers whenever necessary to understand and meet their needs and expectations; Manage pending items from customers; **Requirements and Qualifications** Previous experience with management software or IT companies is desirable; Previous experience in customer service is desirable; Conceptual knowledge of ERP software; Conceptual knowledge of CIGAM software; Knowledge of Business Management (accounting, finance, taxation, production planning and control, and inventory); Proficiency in quality, customer service, and teamwork; **Additional Information** Benefits: Meal allowance; Transportation voucher; Gympass; Corporate University, Development Paths, Career Plan, Training Programs; Investment in professional development through courses and certifications; Health insurance assistance; Flexible working hours; Profit-sharing program; Life insurance; Hybrid work model; Provision of equipment; Excellent management practices; certified as a Great Place to Work by GPTW. **What does success mean to you?** Whatever your answer may be, we believe success is directly linked to happiness and appreciation for everyone. Therefore, we attribute the driving force behind all change to our more than 1,000 professionals who currently make up the CIGAM team. Our Agents of Transformation are engaged individuals seeking new career challenges and, above all, wishing to make a difference. Professionals who believe evolution only happens when there is initiative, flexibility, and passion for what one does. Thus, we have built a determined, innovative, and responsive team—making us one of the companies certified as a Great Place to Work by GPTW since 2008\.