Commercial Representative

Description

Job Summary: We are seeking a Commercial Representative to serve as the key point of contact for customer relations, ensuring an exceptional experience from the first interaction through order completion—transforming ideas into unique products. Key Highlights: 1. Multichannel customer support: WhatsApp, email, phone, and social media. 2. Assistance in creating customized flip-flops with colors, logos, and text. 3. Team collaboration with production to faithfully execute the project. Job Description: We are a factory specializing in customized flip-flops for events (weddings, birthdays, corporate events), groups, and more. We are looking for a **Commercial Representative** to serve as the key point of contact for our customers, transforming ideas into unique products. You will be responsible for ensuring an **exceptional experience**, from the first contact through order completion. Your mission is to understand each customer’s needs, present creative solutions, and close sales—ensuring they feel confident and well-supported throughout the entire process. **Key Responsibilities:** * Handle customer inquiries via **WhatsApp, email, phone, and social media**. * Clarify questions regarding products, delivery timelines, materials, and customization processes. * Assist customers in designing their ideal flip-flops by suggesting combinations of **colors, logos, and text**. * Prepare clear and detailed **quotations and commercial proposals**. * Close orders and conduct **post-sale follow-up**. * Register and organize orders in the system. * Collaborate closely with the production team to ensure faithful execution of the customer’s project. **Desired Profile:** * Experience in **customer service and/or sales via WhatsApp**. * Strong verbal and written communication skills. * **Preferred:** Basic knowledge of design tools (e.g., Canva or CorelDRAW) to assist in visualizing projects *(not mandatory, but a plus)*. * Organized, proactive, and capable of managing multiple tasks. * Sense of urgency and problem-solving ability. * Ability to work effectively in a team. Employment Type: Full-time CLT Compensation: R$1.800,00 – R$2.000,00 per month Benefits: * Meal allowance * Transportation allowance Experience: * ACTIVE SALES (Mandatory) Work Location: On-site