Job Summary: We are seeking a customer experience specialist to manage the mentoring journey of high-ticket clients, ensuring personalized, organized, and premium service—from onboarding through continuous follow-up. Key Highlights: 1. Personalized and organized support for high-ticket clients in mentoring 2. Mission to ensure an exceptional experience and strengthen client relationships 3. Responsibilities include onboarding, ongoing follow-up, and support At STLFLIX, we turn ideas into reality with 3D printing. We are a complete ecosystem for the maker community—connecting creation, learning, and production. Here, bringing ideas to life is part of everyday work. We are looking for someone to join our mentoring division as a customer experience professional, delivering personalized, organized, and premium service to high-ticket clients. This role plays a critical part in the mentees’ journey—from onboarding through continuous follow-up—ensuring every client enjoys a seamless, engaging, and highly attentive experience. **Role Mission** Deliver an exceptional experience for mentees by engaging proactively, personally, and systematically throughout their entire journey—strengthening relationships and contributing to client retention and satisfaction. **Key Responsibilities** * Lead onboarding for new mentees, ensuring a structured and welcoming entry process * Closely monitor clients’ journeys, tracking engagement and anticipating needs * Serve as the primary contact point between mentees and mentors, ensuring alignment and smooth communication * Manage mentoring-related scheduling, communications, and operational routines * Conduct follow-ups, send reminders, and assist with payment-related and program-organization requests * Support live sessions and meetings, ensuring a positive experience for participants * Maintain up-to-date records and internal tool controls * Proactively support retention and relationship strengthening within the client base * Collaborate with internal teams to continuously improve the customer experience **Ideal Candidate Profile** * Prior experience in customer service, Customer Experience (CX), relationship management, or similar areas * Excellent verbal and written communication skills, with a professional and empathetic demeanor * Strong organizational skills to manage multiple clients and concurrent tasks * Proactive mindset and ownership mentality to resolve issues autonomously * Proficiency with digital tools (Google Workspace, spreadsheets, communication platforms) * Comfort interacting directly with clients during meetings and follow-ups **Preferred Qualifications** * Experience supporting high-ticket clients or delivering consultative service * Background working with educational products, mentoring programs, or infoproducts * Familiarity with CRM systems or customer service automation tools * Experience managing communities or group-based client follow-up **What We Offer:** * PJ (Individual Entrepreneur) contract model. * Flexible working hours. * Work location: Joinville/SC. * Innovative, collaborative environment with real space to test ideas. * English on the go – group classes up to 3 times per week during working hours, subject to class availability and schedule. * Referral bonus – brought a partner? You may receive a R$ 250.00 bonus, per current campaign terms. * Recognition for tenure – upon completing 1 year with us, you may receive an Ender 3 3D printer. In subsequent years, recognition initiatives may include filament supplies to keep creating without limits.
João Silva
Indeed · HR
João Silva
Indeed · HR
