Billing Supervisor

Description

Job Summary: We are seeking a proactive professional to act as a transformative agent in sanitation, leading teams and ensuring service quality and billing accuracy. Key Highlights: 1. Act as a transformative agent in the sanitation sector 2. Promote a sustainable and safe work environment 3. Develop and train internal and field teams To be the BEST sanitation company FOR Brazil. We were founded in 2017 with this commitment. Since then, we have operated in 39 municipalities, with over 2,500 employees, 6 million customers, and a purpose of delivering sanitation services in the best possible way to the populations we serve — helping Brazil achieve universal access to water and sewage services. Basic sanitation in Brazil is currently undergoing transformation, marked by new expansion projects. For our team, we seek proactive individuals willing to innovate and act as transformative agents in pursuit of our mission. Aligned with our DNA, we aim to foster a sustainable, developmental, and safe work environment. **Work Location: Lagarto, Sergipe** **Responsibilities and Duties** * Direct internal team activities according to respective roles’ responsibilities and duties; * Monitor and ensure the quality of readings performed by field teams; * Monitor and ensure the quality of internal and external registration services; * Manage material inventory to guarantee activity execution; * Supervise and monitor complaints received from official agencies, responding per company-defined policies; * Schedule, assign, process, and ensure SLA compliance for billing/registration service orders; * Execute internal service orders related to billing/registration; * Monitor and suggest improvements to reading routes and reading groups; * Attend to, advise, and negotiate with customers and collection agents; * Ensure accurate billing of services; * Analyze and provide solutions for retained invoices; * Analyze, diagnose, and control general billing data; * Monitor and test administrative changes in the computerized system for commercial and operational data control; * Conduct training and refresher courses for field and internal teams; * Perform critical system analyses to ensure correct customer billing; * Prepare reports and presentations of results; * Drive company vehicles when required for external services, ensuring safety and compliance with traffic regulations. **Requirements and Qualifications** * Bachelor’s degree completed in Administration, Accounting, or related fields; * Advanced Microsoft Office proficiency; * Driver’s license category B; * Experience in billing, collections, and receivables management; * Analytical and dynamic profile At Iguá Saneamento, we value diversity in all contexts and strive to foster an ethical and inclusive culture at all times. As a company and team, we pursue equity and respect all forms of diversity (Gender, Disability - PcD, LGBTQIAPN+, Ethnic-racial, Beliefs, and Generations). Join this transformation — we believe in the power of every individual to drive change! **Additional Information** **Our Benefits** Here, we care for our people throughout every stage of their journey as employees. Discover what we offer: **Health, Well-being, and Quality of Life** * Health insurance plan extendable to dependents * Dental insurance plan extendable to dependents * Telemedicine service * Emotional Health Program with free psychological counseling * Annual flu vaccination at no cost to employees * Preventive health and wellness programs, including chronic disease management and promotion of healthy habits * Access to a network of accredited establishments such as gyms and studios (TotalPass) * Partner network offering discounts on products and services * Internal quality-of-life programs: “Mente Leve” (Emotional Health), “Convivendo” (support for employees with chronic conditions), “Enxuga” (healthy habit promotion), and “Melhor Maternidade” (support for pregnant employees and dependents, and children up to age 2) * Life insurance **Family and Personal Support** * Extended maternity leave (180 days) and paternity leave (20 days) Food * Meal allowance * On-site cafeteria or meal voucher (as applicable per operation) * Special Christmas voucher (in the form of a gift basket or food/meal card, depending on the unit) **Mobility** * Commuter allowance or parking (per internal policy and job location) **Financial Incentives** * Market-competitive salary * PLR – Profit and Results Sharing * Payroll-deductible loan **Development and Career** * Corporate University with learning pathways * Targeted mentoring programs * *Benefits may vary by unit, position, or employment regime, subject to eligibility criteria; further details will be provided.* #### **In 2017, we were born with a purpose: to be the BEST sanitation company FOR Brazil.** Since then, we have established ourselves as one of the leading companies in the sector nationwide, operating across six Brazilian states (Alagoas, Mato Grosso, São Paulo, Paraná, Rio de Janeiro, and Sergipe), benefiting millions of people through our concessions and public-private partnerships. We operate committed to enhancing quality of life and public health, delivering responsible, excellence-driven services in treated water supply and sewage collection, conveyance, and treatment. More than just a business activity, we regard universal basic sanitation as a large-scale commitment to life, people, the environment, our partners, and Brazil’s sustainable development. This purpose guides our decisions and reinforces, daily, our commitment in every drop. Our way of being is defined by an innovative DNA that fosters a welcoming, respectful, and learning-rich environment — generating positive societal impact. Valuing and respecting differences is embedded in our culture, promoting ethical, inclusive practices and a psychologically safe environment for women, persons with disabilities, Black individuals, LGBTQIA+ persons, regardless of beliefs, age, or any other social or identity marker. We pursue equity and respect within our teams and believe in the power of every individual to drive transformation. We already exceed **2,800 employees**, and continue with ambitious growth plans. Have you ever asked yourself what your purpose is, and what story you wish to write for your life and career? Have you always dreamed of playing a leading role and positively impacting thousands of lives? Here, you can be part of this transformation. **#JoinIguá** Let’s build a better future — Iguá Saneamento.