Bakery Supervisor

Description

Provide excellent customer service by addressing complaints and suggestions, resolving issues, and informing management whenever necessary, with the aim of fostering customer loyalty and ensuring high-quality service to store customers. Assign tasks to the team and provide guidance and supervision regarding: production of bread, crackers, cookies, cakes, fillings, syrups, sweets, savory items, and similar products; verifying ingredient weighing and selection, dough consistency, standardized shaping; proper handling of products and tools; display layout (counter arrangement); correct use of equipment (mixers, ovens, hoods, blenders); ensuring the team follows good handling practices to guarantee product quality while pursuing productivity and minimizing waste-related losses; Maintain sector organization and cleanliness, guiding the team on cleaning schedules and proper sanitation procedures to ensure the area remains organized, clean, and compliant with health surveillance regulations; Perform sector management: monitor daily sales targets, losses, and margins; review promotional flyers, verify pricing, weighing scales, and product availability to prevent stockouts during customer service; Focus on loss prevention: organize inventories, reconcile stock levels, control product expiration dates within the sector, supervise staff activities, and analyze loss reports to identify potential failures and implement improved procedures to reduce losses, referring findings to the responsible department; Manage personnel: guide staff on professional conduct and best practices in customer interactions; verify proper uniform and PPE usage; monitor working hours (arrival, departure, breaks, days off, and weekly rest days), as well as absences and overtime, ensuring team compliance with regulations; Store raw materials and frozen breads; instruct staff on proper cold storage and inventory management, organizing items using the PVPS system (First Expired, First Out), arranging storage layout for easy raw material access to enhance speed and productivity. Conduct product audits to verify expiration dates, need for price reductions, pricing accuracy, product quality, and damage in-store, using either handheld scanners or spreadsheets, aiming to deliver optimal service to our customers. Employment type: Permanent CLT contract Salary: R$3,180.44 – R$3,180.45 per month Benefits: * Medical assistance * Dental assistance * Transportation allowance Experience: * Bakery Supervisor? (Mandatory)