Client Service/Commercial

Description

Job Summary: We are seeking a client service professional to manage shopper experience projects, gondola end-cap projects, and furniture logistics, ensuring excellence in communication and execution for a dedicated client. Key Highlights: 1. Dedicated service to a single client, aligned with their daily routine. 2. End-to-end management of communication projects and point-of-sale (POS) materials. 3. Cost control and supplier monitoring. UMAUMA Group is the most comprehensive entertainment ecosystem, composed of agencies that uniquely connect brands to people, aiming to deliver the best experiences with excellence. We are a generalist group comprising specialist agencies. We did not come to be just another agency—we came to make things happen, always. We are seeking a professional to join our Rio de Janeiro base in a client service role. This position will be dedicated exclusively to one client, with daily operations directly aligned to their routine, requirements, and business-specific characteristics. Key Responsibilities: \* Provide client service, understanding their needs, characteristics, and objectives. \* Ensure optimal project presentation, tailoring communication to the client’s profile and context. Projects and Activities: Shopper Experience (Annual Project) Responsible for end-to-end management of the production and delivery of store communication kits (e.g., shelf strips and POS materials). Activities: \* Monitor project schedule and stakeholders involved. \* Conduct in-store testing. \* Manage production with external suppliers. \* Monitor logistics for kit delivery and installation. \* Handle incidents and damages. Gondola End-Caps (Annual Project) Manage the in-store execution of materials placed in negotiated gondola end-cap spaces. Activities: \* Monitor installation progress carried out by suppliers. \* Ensure adherence to agreed deadlines. \* Handle incidents such as unauthorized placements and damages. Furniture Logistics (Ongoing) Continuous management of demands related to brand display furniture. Activities: \* Coordinate with suppliers and relevant stakeholders. \* Manage installations, removals, maintenance, and client authorizations. Point-of-Sale Maintenance (Ongoing) Manage maintenance requests raised by the field team. Activities: \* Track and approve maintenance requests with responsible suppliers. \* Control and monitor costs (budgeted vs. actual). \* Maintain continuous communication regarding the status of requests to requestors. Requirements: Completed undergraduate degree, preferably in Business Administration, Social Communication, Public Relations, Advertising and Marketing. Experience in client service. Proficiency in spreadsheet software (Excel). Familiarity with Keynote and/or Microsoft Office suite, with emphasis on Excel. English proficiency.