TECHNICAL SUPPORT SPECIALIST I

Description

Job Summary: Dynamic professional for technical support, performing field support and service desk activities in Barueri/Alphaville, focused on microcomputer maintenance and end-user assistance. Key Highlights: 1. Dynamic involvement in field support and service desk operations 2. Microcomputer maintenance and hardware/software support 3. Opportunity for continuous learning and professional development **Overview** --------------- We are seeking a professional who enjoys dynamism, direct user interaction, and is eager to grow within the technical support field. If you enjoy getting hands-on, solving problems, and moving around the city, this opportunity is for you! You will be responsible for handling requests related to **field support and service desk**, operating across various locations in the Barueri/Alphaville region. Support will be delivered in person, via counter, chat, and telephone. **Responsibilities and Duties** ----------------------------------- * Strong interpersonal skills, effective communication, attention to detail, organization, and meticulousness. * Perform microcomputer maintenance, including software and hardware repairs; * Analyze and determine the most appropriate solution for support requests, or escalate to higher-level technical support as needed, ensuring timely resolution per contractual SLAs; * Provide support for laptops (configuration, troubleshooting, updates, peripherals); * Handle microcomputer-related service tickets; * Provide basic network support and diagnostics; * Work with cabling and simple infrastructure; * Support printers, corporate mobile devices, and general equipment; * Travel between facilities to assist users and resolve incidents. **Requirements and Qualifications** ------------------------------ * We seek a proactive, communicative individual willing to continuously learn and develop within the support field. * Basic knowledge of microcomputers; * Familiarity with cabling, networks, and switching suites; * Experience with printers and IT equipment; * Ability to deliver both in-person and remote support (counter/chat/telephone). * Knowledge of desktop and laptop hardware maintenance; Windows OS proficiency; * Proficiency in Microsoft Office; familiarity with switch and router configuration is a plus; **Additional Information** -------------------------- **What do we offer?** * Meal or Food Allowance; * Medical and Dental Assistance; * Pharmacy Benefit Program (discounts on medication purchases); * Life Insurance; * TIVIT Club (discounts and partnerships with top retailers); * PAC – Career Acceleration Program; * Certification Reimbursement; * MOBIFLIX – Our corporate academy offers both in-person and online courses aligned with emerging trends in the technology market; * Online consigned loan platform: TIVIT helps you achieve personal goals—such as home/apartment renovations, financing education, or debt settlement—subject to company policies and regulations; * Personal Support Program, offering psychological, financial, and legal counseling in partnership with Alelo. We believe the present is plural and inclusion drives transformation; therefore, all individuals are welcome in our job openings, helping us foster an inclusive, respectful, fair, and equitable workplace. Ready to take on this challenge with us? \#vemserTIVIT Minimum Educational Requirement: Technical Course * Online consigned loan platform * TIVIT Club (discounts and partnerships with top retailers) * MOBIFLIX (e-learning platform) * Life Insurance * Dental Assistance * PAC – Career Acceleration Program * Meal or Food Allowance * Pharmacy Benefit Program * Certification Program * Medical Assistance