Receptionist - Sobradinho

Description

Job Summary: Daily responsibilities include customer service, appointment scheduling, authorization requests, and system operations, with emphasis on emotional intelligence and proactivity. Key Highlights: 1. In-person, telephone, and WhatsApp customer service. 2. System operation for patient registration, enrollment, and appointment scheduling. 3. Proactivity and emotional intelligence to handle diverse situations. **Fenelon is a company specialized in dental imaging diagnostics, with a focus on radiographic and tomographic examinations. From its inception, Fenelon’s foundations have been quality service, excellence in diagnostics, and strong dedication to achieving its dream of transforming the radiology market in the Federal District (DF). Today, Fenelon operates 25 units across the entire DF, making it the largest dental imaging diagnostic organization in the DF and a major reference in the sector.** **YOUR TYPICAL WORKDAY** * Customer service (in-person, telephone, and WhatsApp); * Appointment scheduling; * Authorization requests to health insurance providers; * System operation: patient registration, enrollment, appointment scheduling, and billing entry; * Receiving payments from private patients. **REQUIREMENTS AND QUALIFICATIONS** * Prior experience preferred; * Basic computer skills; * Proficiency in Microsoft Office suite; * Completed high school education; * Preferred: Basic knowledge of radiology. **WHAT WE EXPECT FROM YOU** * Emotional intelligence when interacting with operators, supervisors, customers, and other departments (remaining composed when facing situations outside your routine); * Empathy; * Proactivity; * Communication skills; * Flexibility; * Creativity; * Interpersonal skills; * Problem-solving ability; * Clear communication; * Organizational skills. **ADDITIONAL INFORMATION** * **Gross Salary: R$1,621.00** * **Working Hours**: 44 hours per week, Monday to Friday from 09:00 to 19:00, and Saturdays from 08:30 to 12:30 * **Location**: Brasília - DF * **Benefits**: + Attendance-based bonus; + Meal allowance or food voucher; + Transportation card; + Health insurance; + SESC partnership; + Pharmacy partnership; + University partnerships; + Wellhub (Gympass); + Starbem (online consultations and therapy). **We Are All Fenelon!**