Receptionist - Ceilândia

Description

Job Summary: The professional's daily responsibilities will include customer service, scheduling, requesting authorizations, and receiving payments. Key Highlights: 1. In-person, telephone, and WhatsApp customer service 2. Scheduling of exams and requesting authorizations 3. Operating the system for patient registration and enrollment **Fenelon is a company specialized in dental diagnostic imaging, with emphasis on radiographic and tomographic examinations. From its inception, Fenelon’s foundations have been high-quality service, excellence in diagnostics, and strong dedication to achieving its vision of transforming the radiology market in the Federal District (DF). Today, Fenelon operates 25 units across the entire DF, making it the largest dental diagnostic imaging organization in the DF and a major reference in the sector.** **YOUR TYPICAL WORKDAY** * Customer service (in-person, telephone, and WhatsApp); * Scheduling; * Requesting authorizations from health insurance providers; * Operating the system: patient registration, enrollment, scheduling, and billing entry; * Receiving payments from private patients. **REQUIREMENTS AND QUALIFICATIONS** * Prior experience preferred; * Basic computer skills; * Proficiency in Microsoft Office suite; * Completed high school education; * Advantage: Basic knowledge of radiology. **WHAT WE EXPECT FROM YOU** * Emotional intelligence to interact effectively with operators, supervisors, customers, and other departments (remaining composed when facing situations outside your routine); * Empathy; * Proactivity; * Communication skills; * Flexibility; * Creativity; * Interpersonal skills; * Problem-solving ability; * Clear and effective communication; * Organizational skills. **ADDITIONAL INFORMATION** * **Gross Salary: BRL 1,621.00 + attendance-based bonus** * **Working Hours**: 44 hours/week, Monday to Friday from 9:00 AM to 7:00 PM, and Saturdays from 8:30 AM to 12:30 PM * **Location**: Brasília - DF * **Benefits**: + Attendance bonus; + Meal allowance or food voucher; + Transportation voucher (loaded onto a card); + Health insurance; + SESC partnership; + Pharmacy partnership; + University partnerships; + Wellhub (Gympass); + Starbem (online consultations and therapy). **We Are All Fenelon!**