CCO OPERATOR

Description

Job Summary: The CCO Operator will be responsible for ensuring traffic fluidity and safety on highways, managing incidents, and optimizing operational resources. Key Highlights: 1. Contribute to the fluidity and safety of road traffic 2. Monitor traffic and manage incidents 3. Optimize logistics and customer service resources Who We Are? We are Life in Motion. More than just vehicles travel our roads — here, we connect people and energize cargo transportation across some of the country’s most important economic corridors. **Responsibilities and Duties** As a **CCO OPERATOR**, you will be responsible for: Contributing to traffic fluidity and user safety through control of Highway Operations and services including Traffic Inspection, Vehicle Removal, and Pre\-Hospital Care, by activating operational resources via radio communication/telephone systems to respond to incidents according to procedures established in the CCO Operator Manual. Maintaining records of all Highway Operations incidents in the KCor system by entering required event-related information, supporting queries and reports, as well as transmitting information to other Concessionaire departments (Maintenance, Occupational Safety, Right\-of\-Way, etc.). Ensuring compliance with user response time standards by knowing the Concessionaire’s coverage areas, monitoring the location of available response resources, and optimizing logistics and resources. Contributing to compliance with traffic inspection route timing as defined in the PER (Highway Operation Program), through route control and GPS monitoring of patrol vehicles. Identifying highway incidents and monitoring ongoing/at-handled incidents (e.g., accidents, incidents, breakdowns, congestion, right\-of\-way issues, demonstrations, police incidents, construction signage, among others) through traffic flow monitoring using the CCTV (Closed Circuit Television) system. Providing users with information about highway traffic fluidity conditions by updating messages on Variable Message Signs (VMS) and transmitting information to Communications and 0800 Customer Service departments. Ensuring relevant incidents are promptly communicated to management teams, departments, and pertinent agencies within established timeframes and standards, through drafting and sending emails in accordance with the Communication Plan. Ensuring continuity and closure of ongoing incidents through shift handover procedures, reporting activated resources and actions taken, along with other necessary information. Safeguarding company interests in addressing future ombudsman, judicial, and other demands by permanently archiving CCTV images and recordings related to incidents registered in the KCor system, per established procedures. **Requirements and Qualifications** **It is important that you have:** Completed High School; Basic to intermediate knowledge of Microsoft Office Suite; Availability to work on a 12X36 rotating shift schedule; **It would be a plus if you have:** Knowledge of radio operation and communication codes. **Additional Information** **What We Offer:** Profit Sharing Program (PPR); Medical Assistance; Dental Plan; Telemedicine; “Cuidando de Perto” Program (Close Care Program); Emotional Health Program; Well\-Being Platform; Arteris Baby Program; Diversity & Inclusion Program: Official document name correction for transgender and non\-binary individuals; Meal or Food Allowance; Pharmacy Allowance; Transportation Allowance; ArterisPrev (Supplementary Pension); Payroll\-Deductible Loan; Childcare Assistance (for women with children up to age 6, or men with full legal custody per court decision); Life Insurance; Birthday Day\-Off; 6\-month Maternity Leave and 20\-day Paternity Leave; UAD \- Arteris University of Development. We connect paths. We move stories. And it all begins with people. We operate in the states of **São Paulo, Rio de Janeiro, Santa Catarina, and Paraná**, managing strategic highways for national development, with a focus on safety, service quality, and infrastructure excellence. But we know our greatest strength lies in our people. Therefore, **we seek professionals who want to grow**, **contribute diverse perspectives**, and **help build solutions impacting millions of lives every day**. Here, **we value diversity and inclusion**, fostering an environment where **all individuals** — regardless of age, ethnic\-racial identity, gender identity, sexual orientation, or disability — **are treated equally throughout our selection processes**. Our Diversity & Inclusion program operates across five pillars: race, gender, generation, persons with disabilities, and LGBTI\+. If you wish to join a team committed to excellence, collaboration, and continuous development, explore our opportunities and help us build this path together. \#VemPraArteris